Genesys Cloud is one of the world's most powerful contact center platforms, serving thousands of organizations across industries. Now, those teams can access Assembled's complete workforce management platform — bringing AI-powered scheduling, intelligent forecasting, and real-time adherence monitoring to Genesys Cloud operations.
Today, we're launching our out-of-the-box Genesys Cloud integration. In minutes, you can connect your Genesys environment and start managing your workforce with modern WFM built for multi-channel contact centers.
The gap in modern contact center operations
While Genesys Cloud provides world-class routing and agent desktop capabilities, many teams still rely on WFM tools that weren't built for today's reality. Multi-channel operations demand more than voice-only forecasting. Hybrid workforces need flexible scheduling that adapts to distributed teams and BPO partnerships. And modern contact centers require real-time visibility — not batch reporting from yesterday.
Assembled's integration with Genesys Cloud fills that gap, bringing purpose-built workforce management to one of the industry's leading CCaaS platforms.
What we built for Genesys Cloud
Assembled's Genesys Cloud integration delivers three core capabilities that transform how you manage your workforce:
Deep data integration
We sync agent states in real time and capture all conversation volume across voice, email, chat, and messaging. That granular data powers accurate forecasting, intelligent scheduling, and real-time adherence tracking, giving you complete operational visibility.
Speedy implementation
Connect your Genesys Cloud environment, map your queues and agents, configure forecasting parameters, and you're up and running. No year-long implementation. No heavy engineering lift. Just fast time-to-value.
Built for complex operations
Once you’re integrated, you get access to Assembled’s full platform, which is purpose-built for the complexity of modern contact centers:
- AI-powered schedule generation that creates optimized schedules in minutes, not hours
- Intelligent forecasting that adapts to seasonality, trends, and channel mix
- Real-time adherence monitoring with second-by-second visibility into agent activity
- BPO management for orchestrating blended internal and outsourced teams
- Comprehensive reporting that tells the story of your operation across all channels
Because Assembled integrates with multiple telephony providers, HR tools, QA solutions, and collaboration platforms, you can manage your entire workforce from one place, regardless of which systems they're working in.
Bringing best-in-class solutions to Genesys customers
With Assembled, Genesys Cloud customers can finally pair world-class CCaaS with purpose-built WFM, without compromising on capabilities or implementation speed.
Whether you're managing 100 agents or 10,000, running a single site or operating globally, Assembled gives you the operational control to forecast accurately, schedule efficiently, and adapt quickly. No more choosing between powerful features and fast implementation. No more worrying about what happens if your contact center strategy evolves.
This is what modern workforce management looks like: fast to deploy, built for complexity, and designed to scale with your business.
Get started with Assembled for Genesys Cloud
Assembled’s Genesys Cloud integration is available now. Connect your Genesys Cloud environment, sync your data, and start managing your workforce with modern, platform-agnostic WFM.
Ready to see how it works? Request a demo to explore the integration and discover how Assembled can help you optimize your Genesys Cloud operation.
