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2
x
faster resolution

Flexcar drives expansion with unified AI-human orchestration

Technology
Zendesk
Five9
AI Copilot
AI Chat Agent
Workforce Management
AI Email Agent
AI Voice Agent
75
%
of inquiries by phone

Retention Express cuts routine calls with AI-powered phone support

Technology
Zendesk
AI Voice Agent
Workforce Management
3
x
reduction in manual scheduling

Platform Science scales smarter scheduling and empowers analysts

Technology
Salesforce Service Cloud
Zoom Contact Center
Workforce Management
15
global offices

HubSpot brings real-time clarity to support staffing across 15 sites

Technology
HubSpot Service Hub
Cisco
Workforce Management
40
%
reduction in chat wait time

Autodesk scales staffing across a growing and complex product suite

Technology
Salesforce Service Cloud
Workforce Management
$400
k
savings

Ipsy delivers faster response times while saving $400K per year

Retail and Consumer Goods
Zendesk
Workforce Management
22
%
decrease in FRT

Lulu and Georgia reduces friction in support with intelligent automation

Retail and Consumer Goods
Zendesk
AI Copilot
Workforce Management
AI Email Agent
50
%
faster live agent onboarding

aXcelerate expands its talent pool with AI that builds confidence

Technology
Zendesk
AI Copilot
Workforce Management
26
%
reduction in AHT

Tithely power users more than triple chat productivity with AI

Financial Services
Zendesk
Workforce Management
AI Chat Agent
AI Email Agent
AI Copilot
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Beyond having a dynamic, helpful product, we’ve found true partnership with the Assembled team. They’ve been by our side, committed to our success, from day one.

Bobby Thomson
Retention Express
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