Modern support teams are choosing Assembled over Genesys

Built for teams that are ready to move beyond outdated legacy tools, Assembled is the top Genesys alternative for an all-in-one workforce management platform.

Make it easy on your team
Legacy tools like Genesys can be complicated and confusing for admins and agents. With an intuitive interface that support teams want to use, Assembled sees 14% higher user adoption rates than Genesys.
Get faster ROI
With Assembled’s easy setup and quick onboarding, our users see ROI in just 6 months on average. It takes Genesys users over two years to see the same results.
Support you can depend on
The Assembled team is here for you through the entire journey. Our quality of white-glove support is unmatched in the industry and users rate it 18% higher than Genesys users. Best of all, it’s free.
User statistics based on G2 ratings
Assembled vs. Genesys
Assembled
Genesys
Average time to go live
< 1 month
4 months
Average time to ROI
6 months
2 years
Ease of setup
93%
86%
Ease of use
91%
89%
Ease of admin
93%
84%
Ease of doing business with
99%
84%
Quality of support
99%
81%
User adoption rates
92%
78%
Likelihood to recommend
95%
89%
Product direction
100%
84%

Inform staffing decisions through accurate predictions

Our proven forecast models put us ahead of other WFM platforms like Calabrio. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.

forecasting configuration illo
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Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

reporting dashboards
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Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo