Availability rate
The proportion of time that an agent is actively ready to work with customers but not engaged directly with a customer contact, i.e. their time between contacts or waiting for a customer contact.
The proportion of time that an agent is actively ready to work with customers but not engaged directly with a customer contact, i.e. their time between contacts or waiting for a customer contact.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!