Deliver better support with smarter workforce optimization
Your support teams are the heart of your business — give them the tools they need to thrive. Assembled’s workforce optimization software helps you anticipate demand, schedule with confidence, and make real-time decisions that keep teams efficient and customers happy. With ML-based forecasting, automated scheduling, and real-time analytics, you’ll always be one step ahead.
Explore demoStaff smarter, not harder
With multiple dynamic forecasting options, optimal staffing is effortless.
Automate shift planning and reduce manual effort with ML-based forecasting.- Choose from multiple out-of-the-box forecast options or upload your own.
- Staff with ease for email backlogs and multi-step case work with our proprietary data models.
Hit your SLAs with confidence
Easily meet your response time targets with automated, rules-based scheduling.
- Set shifts in seconds using pre-configured scheduling rules with automatic compliance checks.
- Make quick changes as demand fluctuates with drag-and-drop scheduling, keyboard shortcuts, and event optimizations.
- Built-in breaks and automatic time off approvals prevent agent burnout without impacting coverage.
Keep teams on track with real-time insights
Stay ahead of issues before they arise and adapt quickly as circumstances change.
- Get notified when agents go off track with customizable adherence alerts via email and Slack
- Monitor performance across all channels and teams with customizable real-time dashboards.
- Reduce manual errors and improve accuracy with automated time tracking, configurable occupancy metric, and our Chrome extension that closes duplicate tabs.
Turn data into actionable insights
Leverage advanced analytics to make smarter business decisions.
- Adjust staffing in real time with insights from the Forecast Vs. Actual volume report.
- Identify bottlenecks, optimize workflows, and track case work down to every touchpoint with the Case Lifecycle data model.
- Use data-driven coaching and quality assurance reporting to improve team efficiency with Team Performance and Agent Scorecard reports.
Why choose Assembled for workforce optimization?
Frequently asked questions
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Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!