Real-time adherence that catches problems before your customers do
See agent states, SLAs, and adherence the moment they shift — across every team, channel, and BPO site — so you can fix it before it shows up in your CSAT score.
30% adherence improvement — Kin Insurance
Teams do better with Assembled
“My day-to-day work changed drastically. I was spending a lot of time on manual work, but now we have the chance to scale more projects, and collaborate more with other teams.“
“It is the bane of any scheduler or RTA’s existence to schedule team meetings, one-on-one meetings, coaching, or training. It can be an innumerable amount of hours, and we don’t have to do that anymore.“
We understand real-time analysts’ headaches
Every one of these shows up in a WFM manager's week. Here's what changes when Assembled runs it instead.
The problem | How Assembled fixes it |
|---|---|
| You don’t know an agent is out of adherence until the SLA’s already blown. | Live agent states, adherence, and SLA monitoring across every team, channel, and BPO partner — visible the moment something shifts, not after a customer complains. |
| Fixing a coverage gap means leaving your dashboard, digging through another tool, and hoping you’re fast enough. | Drag-and-drop scheduling adjustments and keyboard shortcuts let you rebalance workloads or reassign agents without ever leaving Assembled. |
| Agents drift out of adherence and nobody notices until the coaching conversation two weeks later. | Slack alerts notify agents the moment they’re out of adherence too long, with custom thresholds so they can self-correct in real time. |
| Coaching conversations run on gut feel because nobody has the real data in front of them. | The Agent Scorecard brings adherence, utilization, cases solved, and QA scores into one place — coaching backed by facts, not feelings. |
Common questions from WFM and support ops teams
Get a real-time adherence demo built around your team
15 minutes, no generic slide deck. See how automated scheduling would run with your actual rules and volume.
The 2026 WFM Buyer's Guide: 11 platforms compared
A side-by-side breakdown of Assembled, legacy enterprise WFM, and everything in between — pricing structure, setup time, and what each is actually built for.
Or run the numbers yourself → WFM ROI calculator