A period of time which is measured and treated independently for volume forecasting, staffing and analysis. Common intervals for support operations are 60 minutes, 30 minutes or 15 minutes.

  • Shorter intervals allow for more granular analysis of your team’s projected capacity and its actual support volumes as well as allow for more granular staffing plans to meet those needs.
  • Dynamic staffing models enable more responsive solutions to changing conditions. Intra-day forecasts and intra-week forecasts use the information gained in early intervals to adjust forecasts for future intervals within the time period.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo