Realtime
Realtime Overview is a live-updating dashboard that gives you insight into your current volume, SLAs, what your team is currently doing and whether they are in or out of adherence.
Resources about this topic
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Act when it matters most with our enhanced real-time experience
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Giving you real accountability and visibility with Assembled for Vendor Management
blog
9 customer service metrics every support team needs to track (and how to do it)
University
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Forecasting for your support team
university
Realtime
