Schedule conformance

The amount of agent time actually spent working as a proportion of their total time scheduled to work, regardless of their adherence.

If an agent is scheduled to work for 100 minutes and they work for 95 minutes, their conformance is 95%, regardless of whether they complete the work in their scheduled time or not.
Conformance measures an agent's alignment with their scheduled amount of work while adherence measures an agent's alignment with their schedule itself.

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