Solutions to optimize your support operations
Our cloud-based, omnichannel Support Ops platform fits the needs of today’s modern support organization, giving everyone from workforce managers to team leads to agents what they need to maintain exceptional customer experiences.
Streamline staffing for BPOs and assess escalation rates and first call response to hold teams accountable to service agreements.
Accurately forecast and plan for multi-channel or omnichannel environments using our out-of-the box, configurable models or your own.
Easily build or automate SLA-proof schedules based on agent availability, grade of service agreements, contact patterns, and more.
Get a realtime picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs.
Understand support team performance, coach agents, and diagnose root causes of missed SLAs by drilling down agent productivity, escalation rates, and more.
Use our open API and CSV exports to pull performance metrics into and out of your own business intelligence tools like Looker and Tableau for leadership-ready reporting.
With Assembled, you’re guaranteed high-quality connections to the tools that matter and data that flows in reliably. Our integrations account for the true nuances and needs of the modern support team, nothing less.
It’s what makes Assembled different. We’re committed to your journey, starting with a speedy implementation process all the way to proactive customer success and support along the way.
Scalability is a huge factor in our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Assembled's platform helps us forecast, plan, and staff so that on a day-to-day basis, every interaction with Zoom is a delightful one.
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!