June 1, 2020

Announcing Assembled for Kustomer: Seamless Workforce Management

Kaytlin Louton

@kaytlinlouton

We’re excited to announce that we now offer a seamless integration with Kustomer! This new integration provides Kustomer users a sophisticated, easy-to-use workforce management tool with no technical implementation required. With Assembled for Kustomer, you can forecast support demand, manage team schedules, track real-time metrics, and uncover insights to improve support operations.

Most importantly, this integration will provide schedule transparency to managers as well as the team handling calls, emails, chats, texts, and more. This visibility across schedules and overall performance metrics allows everyone on the team to share ownership in success.

Why Kustomer?

For starters, you all asked for it! Customers guide our product roadmap, so when multiple customers came to us looking to forecast volume based on Kustomer’s omnichannel support offerings, we jumped at the chance.

Assembled for Kustomer Highlights

Accurate forecasts

The Assembled for Kustomer integration provides accurate contact volume forecasts across every channel supported by Kustomer: email, chat, phone, SMS, and social.

It helps my Leads maintain coverage across channels, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage.

MOLLY GARRAWAY
SENIOR MANAGER OF CX, THE FARMER'S DOG

Simplified scheduling

With Assembled for Kustomer you can optimize schedules with our easy-to-use scheduling interface.

It's very easy for team leads to adjust the schedule according to real-time changes.

SARAH INBAR
CX MANAGER, THE FARMER'S DOG

Agent friendly rollout

We meet teammates in the tools they are already using, like Google Calendar and Slack, so that they can focus on your customers first.

How to get started?

We’d love to show you what the Assembled for Kustomer integration can do! Schedule a demo to get started.

Meet the speakers

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