Building the future of customer experience with Assembled, Five9, and Level AI at LevelUp 2025

Contact center leaders are facing a choice: lock into rigid, all-in-one suites that promise to do everything, or build a best-in-class stack that actually delivers.

At Level AI's LevelUp conference in Mountain View on November 6, a panel featuring Ryan Wang (CEO, Assembled), Ashish Nagar (CEO, Level AI), and Ajay Awatramani (Chief Product Officer, Five9) made the case for composability — and why partnerships between category-leading platforms are the path forward.

The message: when best-in-class platforms integrate seamlessly, teams get more innovation, faster execution, and better experiences for both agents and customers.

The monolithic trap

Most contact center platforms promise end-to-end solutions — telephony, workforce management, quality management, analytics — all under one roof. But monolithic suites force painful trade-offs. You get mediocre quality management, clunky scheduling tools, or analytics that can't keep up. Customization is slow. Innovation happens on the vendor's timeline, not yours.

"Customers want to solve problems their way," said Ajay. "They're asking us how to build a best-in-class reference stack that just works. That's what makes partnerships like Five9, Assembled, and Level AI so powerful."

Why best-in-class wins

The alternative is composability: choosing the best platform for each job and connecting them through open APIs.

"Customers have chat, email, CRM, and telephony systems from different vendors," said Ryan. "Our job is to make sure they all work together so teams can focus on solving the problems that matter most."

Ashish added: "Platforms like Five9, Level AI, and Assembled all have open APIs. That means customers can bring the best tools together without friction. When systems connect seamlessly, innovation naturally follows."

Composable architectures deliver:

• Faster innovation from focused, purpose-built vendors
• Control over your data and integrations
• Better outcomes than generic all-in-one modules

What Assembled and Level AI are building toward

The panel offered a glimpse of what's possible when AI-powered workforce management meets intelligent quality management.

Picture this: Level AI surfaces coaching insights from customer interactions — knowledge gaps, top performers, training opportunities. That data flows into Assembled to inform smarter scheduling, tailored coaching workflows, and performance-driven forecasting.

"The magic happens when data flows freely — agent skills, handle times, coaching insights — all feeding back into the system to optimize performance dynamically," said Ajay.

Instead of siloed operations, teams get:

• Smarter scheduling driven by real-time performance data
• Automated coaching workflows triggered by AI insights
• Unified reporting that ties workforce plans to quality outcomes

"The future is human + AI," Ryan added. "And partnerships like this one make that future real."

The bigger picture

The LevelUp panel reinforced something Assembled has believed from the start: the best contact center ecosystems are built, not bought.

Composability means prioritizing outcomes over vendor lock-in. It means choosing partners who invest in open systems and understand that your operations are unique. As AI becomes central to support operations, teams need platforms that adapt quickly, integrate cleanly, and put them in control.

Ready to build your best-in-class stack?

Assembled is built to work seamlessly with your existing ecosystem — and partners like Level AI and Five9.

Request a demo to see how Assembled's composable platform can transform your contact center operations.