Assembled’s platform and features let you provide support powered by artificial intelligence (AI) that will delight your customers. Whether it’s super-powering your support agents, automating end-to-end interactions, or creating SLA-proof schedules for an AI-powered workforce, Assembled has you covered.
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Assembled’s AI copilot understands the context and sentiment of customer inquiries and uses your company’s brand voice to set agents up for a perfect customer interaction, every time. Powered by generative AI, the copilot draws from your knowledge base, documentation, and successful past tickets to boost agent productivity, making service interactions more efficient while increasing quality and delighting customers.
Assembled’s AI solution for issue resolution automatically scans customer questions the moment they come in, understands them, and recognizes the next steps to be taken, significantly decreasing resolution time. Routine tasks like password resets, returns, refunds, and responding to reviews can be fully automated, ensuring no case goes untouched.
Assembled is built for AI-powered omnichannel support teams, allowing you to streamline workflows and see what’s happening across voice, chat, email, social, and more. Customize your configuration and get real-time insights into your AI-powered workforce, allowing you to make strategic staffing decisions across your specialized teams.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
