AI customer service

AI customer service for better customer support outcomes

Assembled’s platform and features let you provide support powered by artificial intelligence (AI) that will delight your customers. Whether it’s super-powering your support agents, automating end-to-end interactions, or creating SLA-proof schedules for an AI-powered workforce, Assembled has you covered.

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"Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary."
Sarah Vanden Broek Senior Program Manager Customer Experience, Classpass

Make every agent your best agent

Assembled’s AI copilot understands the context and sentiment of customer inquiries and uses your company’s brand voice to set agents up for a perfect customer interaction, every time. Powered by generative AI, the copilot draws from your knowledge base, documentation, and successful past tickets to boost agent productivity, making service interactions more efficient while increasing quality and delighting customers.

  • Tuned to customer sentiment
  • Understand sentiment, draft replies, and answer questions
  • Customizable to your support use cases
See how Honeylove used copilot to increase efficiency by 54%
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Resolve cases on autopilot

Assembled’s AI solution for issue resolution automatically scans customer questions the moment they come in, understands them, and recognizes the next steps to be taken, significantly decreasing resolution time. Routine tasks like password resets, returns, refunds, and responding to reviews can be fully automated, ensuring no case goes untouched.

  • Reduce workload on human agents
  • Clear ticket backlogs
  • Always in your brand voice
See how Thrasio automated over 53% of interactions with Assist automations

Built to scale with increasing complexity

Assembled is built for AI-powered omnichannel support teams, allowing you to streamline workflows and see what’s happening across voice, chat, email, social, and more. Customize your configuration and get real-time insights into your AI-powered workforce, allowing you to make strategic staffing decisions across your specialized teams.

  • See in-house, outsourced, and AI automated support in a single platform
  • Build SLA-proof schedules for every channel, team, and site
  • Forecast with confidence using sophisticated models
See how Stripe saved 20% in staff costs with Assembled workforce management

Why use Assembled for AI customer service

Connected to your data
One-click integrations connect to your company’s knowledge, customer data, workforce data, and cases to keep the info flowing.
Reporting
See your support operations across in-house, outsourced, and AI-powered resources for a complete picture.
Control and quality
Maintain granular control over every aspect of your support function and ensure quality across agents and AI.

Frequently asked questions

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See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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