Assembled’s platform and features let you provide support powered by artificial intelligence (AI) that will delight your customers. Whether it’s super-powering your support agents, automating end-to-end interactions, or creating SLA-proof schedules for an AI-powered workforce, Assembled has you covered.
Explore demoAssembled’s AI copilot understands the context and sentiment of customer inquiries and uses your company’s brand voice to set agents up for a perfect customer interaction, every time. Powered by generative AI, the copilot draws from your knowledge base, documentation, and successful past tickets to boost agent productivity, making service interactions more efficient while increasing quality and delighting customers.
Assembled’s AI solution for issue resolution automatically scans customer questions the moment they come in, understands them, and recognizes the next steps to be taken, significantly decreasing resolution time. Routine tasks like password resets, returns, refunds, and responding to reviews can be fully automated, ensuring no case goes untouched.
Assembled is built for AI-powered omnichannel support teams, allowing you to streamline workflows and see what’s happening across voice, chat, email, social, and more. Customize your configuration and get real-time insights into your AI-powered workforce, allowing you to make strategic staffing decisions across your specialized teams.
AI tools can be used to make customer service operations much more efficient. AI can help you better understand your customer and product data, model a variety of scenarios before landing on a staffing plan, automate a variety of processes both large and small, and even interact directly with customers. Your AI deployment will vary based on your industry, customer needs, and risk profile.
Four of the biggest categories of task where AI can help are:
AI can save time, reduce costs, and improve the quality of customer service, leading to higher customer satisfaction. Companies save agents time by automating repetitive tasks, so they can handle more cases in the same amount of time. Service and support costs are reduced by creating increased efficiency without increasing headcount. Quality is improved because company policy and procedures are consistent across customer interactions.
The key features in AI for customer service are:
Assembled Assist is an issue resolution engine and agent copilot that can be used to super-power your agents and automatically handle cases end-to-end. Out of the box, Assist connects to your knowledge bases, policy documentation, and past solved tickets to guide agents to perfect answers. The powerful workflow builder lets you choose when AI steps in to handle routine tasks, freeing up support reps to focus on complex issues that require human attention. Everything in Assist connects to your style guide, so AI is always behaving in a way that’s on-brand to delight customers. Reporting and data visualization helps you track the impact of AI over time so you can see how service agents are using the technology, track the CSAT of automated cases, and maintain control over your AI deployment.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!