Your AI support strategy starts here

If you're ready to start building your AI strategy for support, we're here to help. Assembled AI Agents, Agent Copilot, and Workforce Management help you streamline operations, drive efficiency, and unlock automation with confidence.

Read the AI buyer's guide

scheduling, forecasting, and reporting illo

55%

increase in solves per hour

20%

decrease in escalations

50%

cases automated

18%

increase in positive CSAT replies

You've been tasked with finding an AI solution. Now what?

Without the right AI strategy, teams risk inefficiencies, unclear ROI, and frustrated agents. Assembled helps you take a structured, data-driven approach to AI implementation. Our team will guide you through:

Identifying what AI should handle vs. human agents
Avoiding common pitfalls that slow AI adoption
Ensuring AI enhances — not replaces — your support team
Securing leadership and team buy-in with real data
Measuring AI’s success with clear KPIs

We think that CX is still very person-forward, and we want to maintain that human touch. So we approached our AI implementation by asking the question, ‘How can we make AI helpful to our agents and improve their experience?’

Fabiola Esquivel Director of Customer Experience, Lulu & Georgia

Lulu and Georgia boosts solves per hour, cuts AHT and FRT with Assembled Assist.

Read the case study

How to approach an AI RFP

Choosing the right AI support solution starts with asking the right questions. Assembled's RFP template helps you compare vendors, define must-have capabilities, and ensure alignment with your business goals.

Standardized evaluation criteria for AI support tools
Key questions to assess automation capabilities, integrations, and security
Helps align AI strategy with operational priorities
Ensures compliance with data privacy and security policies

Download the RFP

Running an AI proof of concept (POC)

A well-designed AI POC helps you validate impact, optimize performance, and ensure smooth adoption. With Assembled, you get expert guidance, structured testing, and measurable results to prove AI’s value.

Work with our team to design a tailored POC for your needs
Track automation efficiency, accuracy, and agent adoption
Our specialists help you configure, test, and refine AI workflows

Run your own POC

Implementing AI in support operations

A successful AI implementation requires more than just technology — it’s about process alignment, team enablement, and long-term scalability. Assembled simplifies the transition with structured workflows and built-in insights.

Step-by-step AI rollout framework
Integrating AI with your existing support stack
Training, change management, and knowledge base management best practices
Measuring and iterating for long-term success

Assembled makes AI adoption seamless

Assembled is purpose-built for support teams navigating their first AI implementation. We make it easy to adopt AI in a way that’s scalable, measurable, and aligned with your team’s needs.