assembled assist

Better, faster customer support, powered by AI

Guide agents to perfect replies and automate support ticket resolution with generative AI. Leading support teams use Assembled Assist to make every customer touchpoint more impactful while increasing efficiency.

increase in solves per hour
email cases automated
increase in positive CSAT replies
decrease in escalations

Give every agent a head start

Assist lives in Zendesk, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.

  • Integrated knowledge base for fast agent ramp time
  • Auto-drafted replies in your brand voice
  • Agent chat box to ask Assist clarifying questions
  • One-click modifiers to refine replies

Automate ticket resolution with generative AI

Assist is customized to your product, brand, and customers, delivering automated high-quality support at scale.

  • Auto-send replies as tickets come in
  • Always-on virtual agent for 24/7 support
  • Prevent SLA breaches and clear ticket backlogs
  • Strict adherence to your custom style guide
  • Infinitely scalable without adding headcount

Control and customize Assist

Assist uses an incremental approach to AI automation, so you’ll always remain in control of how and when it’s deployed.

  • Out-of-the-box value with ticket summarization and initial greetings
  • One-click integrations to enrich agent responses
  • Response evaluation tool to coach Assist quickly
  • Automation levers you can dial up or down in response to fluctuations in ticket volume

View a single pane of glass for all support operations

Assist is connected to your workforce management data, allowing you to make quicker business decisions.

  • Quickly increase auto-sends when ticket volume spikes
  • Prevent SLA breaches with real-time insights
  • Inform hybrid forecasts for AI-assisted support teams
  • Enable Assist for agents within the WFM interface

Make the most of artificial intelligence with data-driven intelligence

Make faster business decisions with comprehensive reporting

See a breakdown of historical team performance and improvement while using Assist.

  • Assist Scorecard to track AI accuracy and knowledge over time
  • Agent Usage reporting to see a breakdown of interactions
  • Flexible templates for longer-term scheduling
  • Automations report to see CSAT ratings of Assist’s responses
  • Auto Drafts report for a breakdown of ticket categories and results

Deliver support your way

Tailor Assist to your own brand style guide for a seamless customer experience.

  • Tone of voice controls
  • Style and formatting options
  • Configure emoji usage
  • Customize with unique brand language

Maintain control over AI-generated responses

Our evaluation and feedback tool lets you coach Assist to be accurate, high-quality, and on-brand.

  • One-click feedback module to quickly review replies
  • Customizable guardrails for controlled automation
  • Incremental automation as response quality increases

Uncover information gaps and improve company knowledge

Our reports will uncover to opportunities to enrich your knowledge base.

  • Reporting on Assist’s confidence with drafting replies
  • See a breakdown of missing info by category
  • Get alerted to incorrect or missing resources
Best-in-class integrations you can always count on

With Assembled, you’re guaranteed high-quality connections to the tools that matter and data that flows in reliably. Our integrations account for the true nuances and needs of the modern support team, nothing less.

Partnership over vendorship is our daily motto

It’s what makes Assembled different. We’re committed to your journey, starting with a speedy implementation process all the way to proactive customer success and support along the way.

Our best-in-class integrations automate the most time-consuming steps
Notion logo

Developed in partnership with industry-leading advisors from OpenAI and Anthropic

"It’s now a matter of when, not if, every support team will invest in AI. Working with the Assembled team has been an exciting opportunity to build the next generation of AI solutions for support."

Yaniv Markovski, Advisor, Assembled
Fmr Head of Support Engineering, OpenAI

See how AI can transform your support operations

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