Better, faster customer support, powered by AI
Guide agents to perfect replies and automate support ticket resolution with generative AI. Leading support teams use Assembled Assist to make every customer touchpoint more impactful while increasing efficiency.
Give every agent a head start
Assist lives in Zendesk, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.
Integrated knowledge base for fast agent ramp time- Auto-drafted replies in your brand voice
- Agent chat box to ask Assist clarifying questions
- One-click modifiers to refine replies
Automate ticket resolution with generative AI
Assist is customized to your product, brand, and customers, delivering automated high-quality support at scale.
- Auto-send replies as tickets come in
- Always-on virtual agent for 24/7 support
- Prevent SLA breaches and clear ticket backlogs
- Strict adherence to your custom style guide
- Infinitely scalable without adding headcount
Control and customize Assist
Assist uses an incremental approach to AI automation, so you’ll always remain in control of how and when it’s deployed.
- Out-of-the-box value with ticket summarization and initial greetings
- One-click integrations to enrich agent responses
- Response evaluation tool to coach Assist quickly
- Automation levers you can dial up or down in response to fluctuations in ticket volume
View a single pane of glass for all support operations
Assist is connected to your workforce management data, allowing you to make quicker business decisions.
- Quickly increase auto-sends when ticket volume spikes
- Prevent SLA breaches with real-time insights
- Inform hybrid forecasts for AI-assisted support teams
- Enable Assist for agents within the WFM interface
Make the most of artificial intelligence with data-driven intelligence
Make faster business decisions with comprehensive reporting
See a breakdown of historical team performance and improvement while using Assist.
- Assist Scorecard to track AI accuracy and knowledge over time
- Agent Usage reporting to see a breakdown of interactions
- Flexible templates for longer-term scheduling
- Automations report to see CSAT ratings of Assist’s responses
- Auto Drafts report for a breakdown of ticket categories and results
Deliver support your way
Tailor Assist to your own brand style guide for a seamless customer experience.
- Tone of voice controls
- Style and formatting options
- Configure emoji usage
- Customize with unique brand language
Maintain control over AI-generated responses
Our evaluation and feedback tool lets you coach Assist to be accurate, high-quality, and on-brand.
- One-click feedback module to quickly review replies
- Customizable guardrails for controlled automation
- Incremental automation as response quality increases
Uncover information gaps and improve company knowledge
Our reports will uncover to opportunities to enrich your knowledge base.
- Reporting on Assist’s confidence with drafting replies
- See a breakdown of missing info by category
- Get alerted to incorrect or missing resources
Solutions that elevate every team in your support organization
With Assembled, you’re guaranteed high-quality connections to the tools that matter and data that flows in reliably. Our integrations account for the true nuances and needs of the modern support team, nothing less.
It’s what makes Assembled different. We’re committed to your journey, starting with a speedy implementation process all the way to proactive customer success and support along the way.
Developed in partnership with industry-leading advisors from OpenAI and Anthropic
"It’s now a matter of when, not if, every support team will invest in AI. Working with the Assembled team has been an exciting opportunity to build the next generation of AI solutions for support."
Fmr Head of Support Engineering, OpenAI
