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AI-powered support that scales with you
Get smarter automation and faster resolutions with no extra headcount. Assembled is your AI-powered support platform that automates customer interactions, optimizes workflows, and ensures seamless collaboration between AI and human agents.
55%
increase in solves per hour
20%
decrease in escalations
50%
cases automated
18%
increase in positive CSAT replies
"Assembled Assist speeds up so much of my work and saves me a lot of headache, especially when I'm on live chats or calls. It can work on getting me an answer while I’m helping the customer with something else."
Moriah Elliott, Customer Success, Tithely
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Adapt, optimize, and stay ahead
Scaling operations is a dynamic, complex process. Assembled equips you with all the tools you need to stay one step ahead, no matter what comes your way.
Real-time analytics provide actionable insights to refine operations- Continuous learning ensures AI and human agents work smarter together
- Easily dial up automation to grow without increasing overhead
Tithely reduced average handle time by 26%
AI-driven customer resolutions
Automate support case resolutions while maintaining quality and trust. Assist helps your team handle more requests without increasing headcount.
- AI-powered agents manage routine conversations across all channels
- Smart routing ensures the right inquiries go to the right agent — or AI
- AI-driven responses improve over time, reducing escalations
- Automatic translations allow you to scale quickly in new regions
- 24/7 AI agents let you expand coverage and reach new time zones
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Workforce management, optimized by AI
Beyond just automation, it’s intelligence that makes your team more efficient and outcomes more effective. Our AI-driven workforce management tools ensure resources are used optimally.
- Predictive forecasting anticipates demand with over 95% accuracy, and adapts as new events arise
- AI-powered scheduling follows labor laws, automates PTO, and optimizes for breaks
- Performance insights help teams continuously improve and find new automation opportunities
- Real-time alerts keep agents on top of performance, without manager intervention
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Seamless AI and human collaboration
AI is here to bring out the best in your agents, and automate meaningful customer experiences.
- AI Copilot assist agents with real-time recommendations, translates, and carries context
- Automated workflows take action in your tools, reducing manual tasks and boosting productivity
- As agents give feedback, AI learns from interactions, improving accuracy and speed over time
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See Assist in action.
Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!