AI-powered support that scales with you

Get smarter automation and faster resolutions with no extra headcount. Assembled is your AI-powered support platform that automates customer interactions, optimizes workflows, and ensures seamless collaboration between AI and human agents.

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scheduling, forecasting, and reporting illo

55%

increase in solves per hour

20%

decrease in escalations

50%

cases automated

18%

increase in positive CSAT replies

AI-driven customer resolutions

Automate support case resolutions while maintaining quality and trust. Assist helps your team handle more requests without increasing headcount.

AI-powered agents manage routine conversations across all channels
Smart routing ensures the right inquiries go to the right agent — or AI
AI-driven responses improve over time, reducing escalations
Automatic translations allow you to scale quickly in new regions
24/7 AI agents let you expand coverage and reach new time zones

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Workforce management, optimized by AI

Beyond just automation, it’s intelligence that makes your team more efficient and outcomes more effective. Our AI-driven workforce management tools ensure resources are used optimally.

Predictive forecasting anticipates demand with over 95% accuracy, and adapts as new events arise
AI-powered scheduling follows labor laws, automates PTO, and optimizes for breaks
Performance insights help teams continuously improve and find new automation opportunities
Real-time alerts keep agents on top of performance, without manager intervention

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I can make quicker business decisions – do I want to temporarily hire an extra 50 people for the 8 day Prime Day spike or deploy AI agents? Assembled gives me so much more agility and means I don’t have to go through that headache.

Gershwin Exeter CEO, Thrasio

Thrasio saves $1.8 million annually with Assembled Assist

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Seamless AI and human collaboration

AI is here to bring out the best in your agents, and automate meaningful customer experiences.

AI Copilot assist agents with real-time recommendations, translates, and carries context
Automated workflows take action in your tools, reducing manual tasks and boosting productivity
As agents give feedback, AI learns from interactions, improving accuracy and speed over time

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Adapt, optimize, and stay ahead

Scaling operations is a dynamic, complex process. Assembled equips you with all the tools you need to stay one step ahead, no matter what comes your way.