Upgrade your IVR

The future of AI-powered phone support starts here

For too long, phone support has relied on outdated IVR systems with rigid menus and endless hold times. Assembled’s AI-powered platform intelligently solves issues over the phone, understands natural speech, and escalates to the right person when needed.

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scheduling, forecasting, and reporting illo

55%

increase in solves per hour

20%

decrease in escalations

50%

cases automated

18%

increase in positive CSAT replies

"We have customers calling every day to find out when their transfer will settle. With Assist, we'll be able to give those customers immediate access to the information they need, right over the phone. No push-button IVR, no wait time."

Ryan Moore VP Customer Operations, DailyPay

Move beyond IVR with AI-powered voice agents

Ditch the clunky menus and frustrating options. Assembled’s AI voice agents engage in real conversations, respond naturally, and take action instantly.

Customers can speak freely — no push-button menus or robotic prompts
AI-driven agents retrieve order statuses, collect claims information, and investigate transfers in real-time
Smart escalation ensures complex issues go to the right person without unnecessary transfers
Support every major language without hiring multilingual agents

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Help agents speak your customer's language

Your agents can now provide native-level support, no matter the language. With an AI copilot, agents see real-time translations of customer messages — and their responses are translated back instantly.

AI translation integrated directly into agent workspace
No lag, no misunderstandings — just seamless conversations
Improve customer satisfaction by speaking their language fluently

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We now have a holistic way to understand our team resourcing and how it’s being used – and it provided a platform to make it easier to have conversations around how to improve our global staffing coverage.

Teague O'Connell Head of Workforce Management, Stripe

Stripe steers a global support team to fast response times

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Effortless workforce management for global teams

Expanding into new regions has never been easier. Assembled’s AI-driven workforce management tools ensure the right people are always in the right place at the right time.

Configure queues and route inquiries dynamically by language, priority, or time zone
Automated scheduling ensures agents are online at peak times across regions
Real-time alerts give you the insight to adjust staffing in response to unexpected volume spikes
AI-powered forecasting helps predict demand and optimize staffing for each global market

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Seamless BPO management at scale

Whether you work with multiple BPOs or are expanding your outsourced support for wider coverage, Assembled makes it easy to manage global vendor teams.