Maximize BPO efficiency and performance
Managing BPOs effectively and efficiently just got easier with Assembled's purpose-built vendor management solution. Eliminate manual processes and gain clear visibility into vendor performance.
Joint headcount planning
Plan out commitments without exchanging endless spreadsheets. Upload your capacity plan and easily have vendors modify or confirm requirements right within our BPO Planner.
Distribute volume forecasts across multiple vendors with clear visibility into capacity commitments. No more guessing who can handle what.
One dashboard keeps all BPO negotiations in one place. Track confirmations, changes, and capacity adjustments without endless email chains.
View your allocation upload history and quickly compare previous requirements with current ones. Easily track how your BPO needs are evolving.
One source of truth for all BPOs
Integrate with the WFM platforms your BPOs use for real-time schedules and metrics. No more wondering what's happening at your vendor sites.
Map activity codes to match BPO events with your own definitions for a single, standardized view. "Break" means break, regardless of vendor.
View BPO schedules in real time, synced every few minutes. Know exactly who's working and what they're doing across all vendor sites.
Let your BPOs proactively manage event mappings with the right level of access. Collaboration without security concerns.
"Assembled Vendor Management gives me real-time data on our BPOs’ schedules, shrinkage, adherence, and more — visibility I never had before. I can now see months ahead, gain insights to optimize our budget, and ensure maximum coverage during peak periods."
Know exactly what you're paying for
View real-time adherence in aggregate across your BPO sites and queues. Empower your team with insights to make smart staffing decisions.
Real-time adherence monitoring across BPO sites and queues. View percentages in aggregate or drill down to specific agent-level metrics.
Give your real-time analysts permissioned access across BPO sites so they can monitor performance without vendor bottlenecks.
Use adherence reporting to recommend agents for coaching or reassignment. Data-driven decisions about vendor performance.
Invoices that add up correctly
Ensure you're only paying vendors for productive hours with comprehensive reporting. Hold teams accountable to service agreements and quickly get to root causes of missed SLAs.
Assess high performers and areas of opportunity. Smartly allocate volume to vendors that deliver results, not just promises.
Compare actual hours worked against what's billed, including productive time and billable non-productive events like training and breaks.
Evaluate staffing coverage and actual hours delivered at hourly intervals in heat maps. Spot discrepancies before they become expensive problems.
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