Managing BPOs to efficiency and productivity outcomes just got easier with Assembled’s purpose-built vendor management solution.
Plan out commitments without exchanging endless spreadsheets and tabs. Upload your capacity plan and easily have vendors modify or confirm requirements right within our BPO Planner.
Our WFM integration enables CX teams to have a single source of truth for BPO agent schedules and staffing coverage.
View real-time adherence in aggregate across your BPO sites and queues and empower your team with real-time insights.
Ensure you’re only paying vendors for productive hours, hold teams accountable to service agreements, and quickly get to the root cause of missed SLAs with a comprehensive reporting suite.
Optimize vendor relations
Whether you’re shopping for a BPO, bringing one onboard for the first time, or looking to expand the vendors you already work with, Assembled helps make it a seamless experience. Our team is here to offer you guidance and support.
Customize vendor permissions
Role-based permissions ensure that vendors and employees always have the correct level of access to get the job done — without disruptions to existing workflows.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
