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Superhuman support
AI agents available across chat, email, and voice. Human agents doing their best work. End-to-end support operations.
Support operations
Mission control for all support operations.
Run your in-house, BPO, and AI-powered support operations from a single source of truth.
Have confidence that your teams are in the right place at the right time
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Auto-generate omnichannel forecasts and schedules for agents, BPOs, and AI
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Simulate test scenarios to measure the impact of staffing adjustments and AI automation
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workforce management
Optimize staffing coverage with robust data insights.
View historical data and real-time insights to make smarter staffing decisions and quickly adjust as plans change.
See real-time alerts and historical analysis for all teams and channels
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Surface data instantly with one-click integrations and an open API
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Share planning and reporting with BPOs in one unified dashboard
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AI Assist
Strategically deploy AI to automate case resolutions and uplevel agents.
Use AI to automate email, chat, and phone support and accelerate agent productivity with an AI copilot.
Configure AI guidelines to assist agents or automate customer replies
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Automate AI-powered customer resolutions and integrated workflows
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Guide agents to faster, on-brand replies with an AI copilot
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Products to level up your support ecosystem
Automate workflows for agents, BPOs, and AI to resolve customer issues in record time.
Modern support leaders are seeing the light
Join the new era of support operations and leave outdated solutions behind
Our previous tool made a lot of promises and never delivered on product feedback. A lot of the features were complex and underutilized. Assembled actually gives us exactly what we need in a delightful way and truly partners with the companies they work with.
Kevin Rury
Workforce Management Analyst, TaskRabbit
Workforce Management Analyst, TaskRabbit
My experience with legacy tools was that implementation can be long and painful, with tenuous training sessions. With Assembled, everything I used to spend so much time doing every week was automatically just done.
Eric Santoy
RevOps Manager, Kin Insurance
RevOps Manager, Kin Insurance
With legacy WFM, you have to download their apps and constantly keep them updated. It got to the point where we were using Internet Explorer 8 just to keep our WFM tool running. Other tools just haven’t kept up with the times.
Brendan McGuire
Trader Support Manager, Topstep
Trader Support Manager, Topstep
See how modern teams are transforming their support with AI