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Elevate every customer interaction with Assembled and Salesforce
Manage your support operations with confidence and unlock staffing for Omni-Channel Routing with the only WFM platform built for the Service Cloud teams of today and tomorrow.
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Trusted by industry-leading companies on Salesforce Service Cloud
Create staffing plans with unprecedented precision
Our one-click integration with Salesforce provides the most granular view of your support operations.
Assembled is the only WFM platform built to track transfers and escalations across all Service Cloud support channels, bringing you the highest level of forecast accuracy.- Get a deeper understanding of every case with the industry's first data model custom-built for Omni-Channel Routing.
- Edit schedules based on a day or week view
- Flexible templates for longer-term scheduling
Learn about Case Lifecycle
Never sweat the complex details
Omnichannel is in our DNA, and we’re battle-tested in handling the complexity of some of the largest and most innovative Service Cloud support teams of today.
- Assembled manages both synchronous and asynchronous channels with ease, including the industry’s only tool for email backlog management.
- BPO management, AI automation, and custom API workflows mean you’ve got unlimited potential to grow and optimize your support operations.
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Connect your data across all the tools you rely on
The better the data, the better the decision-making. We believe in unlimited data access for all — that’s why Assembled offers more integrations and API endpoints than other leading WFM solutions.
- Seamlessly sync historical and real-time data from your CRM, telephony, back office, data warehouse, and BPO tools.
- Advanced queue configuration and automated data validation keep information in Assembled and Service Cloud in lockstep.
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Keep teams in Salesforce and say goodbye to context-switching
Embedded workflows make it easy for your team to stay in their preferred tools — no more flipping through tabs or jumping between tools.
- Install the Assembled App for Salesforce so agents can see their daily schedules in Service Cloud and request schedule changes or PTO in just a few clicks.
- Set real-time notifications in Slack to quickly take action when agents are stuck on tickets or out of adherence too long.
- See real-time schedule updates and notifications in Slack, so your entire team stays on the same page.
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Salesforce customers see real results.
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Learn how Salesforce Service Cloud customers are using Assembled to cut down on operational costs, increase agent adherence, and improve their service levels.
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