Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tools that was built for today.
Deliver exceptional omnichannel CX with Assembled and Salesforce
Gain clear visibility and control over your support operations, make better staffing decisions, and boost team efficiency. Assembled is the ultimate workforce management platform for teams running omnichannel support on Salesforce Service Cloud.
Thank you! You can expect to hear back from our team in the next 1-2 business days.
In the meantime, feel free to explore the product or check out our customer case studies.
In the meantime, feel free to explore the product or check out our customer case studies.
Trusted by the most customer-centric companies in the world
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Optimize Salesforce Service Cloud across all your support channels
Assembled's one-click integration with Salesforce gives you the most granular view of your support operations. With specialized features for tracking and forecasting units of work, along with highly adaptable options like skill-based routing and automated tasks, we're built for the new age of support.
Learn how to get started
See what our customers are saying about Assembled
Laura Levy
Vendor Program Manager
Pavlos Vasilakis
Workforce Manager
I’m confident that even someone with minimal WFM experience could get Assembled up and running that quickly.
Kevin Rury
Workforce Management Analyst
Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience.
Transform your CX
From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.
80
%
Decrease in manual reporting time
2
x
Increase in SLA performance
25
%
Increase in agent productivity
forecasting
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and staffing decisions.
scheduling
Build SLA-proof schedules in minutes
Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
REAL-TIME MANAGEMENT
Expertly manage intraday operations
Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.
analytics
Access team and scheduling insights at a glance
Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
integrations
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Salesforce, Amazon Connect, and Kustomer) and communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.
