Cut operational costs by $500k with Salesforce Service Cloud and Assembled
Make optimal staffing decisions, gain visibility into contact center performance, and unlock new ways to serve evolving customer needs, all with Assembled.
Optimize Salesforce Service Cloud across all your support channels
Our purpose-built integrations bring visibility, customization, and control to your support organization. Assembled is agile enough to scale with rapidly growing teams and flex to any unique business needs.
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Transform your CX
From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and staffing decisions.
Build SLA-proof schedules in minutes
Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
Expertly manage intraday operations
Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.
Access team and scheduling insights at a glance
Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.