Deliver exceptional omnichannel CX with Assembled and Salesforce

Gain clear visibility and control over your support operations, make better staffing decisions, and boost team efficiency. Assembled is the ultimate workforce management platform for teams running omnichannel support on Salesforce Service Cloud.

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Optimize Salesforce Service Cloud across all your support channels

Assembled's one-click integration with Salesforce gives you the most granular view of your support operations. With specialized features for tracking and forecasting units of work, along with highly adaptable options like skill-based routing and automated tasks, we're built for the new age of support.

See what our customers are saying about Assembled

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Laura Levy
Vendor Program Manager
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tools that was built for today.
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Pavlos Vasilakis
Workforce Manager
I’m confident that even someone with minimal WFM experience could get Assembled up and running that quickly.
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Kevin Rury
Workforce Management Analyst
Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience.

Transform your CX

From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.

Decrease in manual reporting time
Increase in SLA performance
Increase in agent productivity

Inform staffing decisions through accurate predictions

Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and  staffing decisions.

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Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.


Expertly manage intraday operations

Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.

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Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.