Modern support teams are choosing Assembled over Calabrio

Built for teams that are ready to move beyond outdated legacy tools, Assembled is the top Calabrio alternative for an all-in-one workforce management platform.

Implementation in weeks, not months
Calabrio users face a slow, complex implementation that requires a specialist. Assembled is built for agility, and has your team up and running 4x faster than Calabrio.
ROI right out of the gate
Because of Assembled’s easy setup, quick onboarding, and intuitive interface, our users see ROI in just 6 months on average. It takes Calabrio users two years to see the same results.
The human touch
The Assembled team is here for you through the entire journey. Our quality of white-glove support is unmatched in the industry, and best of all, it’s free.
User statistics based on G2 ratings
Assembled vs. Calabrio
Assembled
Calabrio
Average time to go live
< 1 month
4 months
Average time to ROI
6 months
2 years
Ease of setup
93%
82%
Ease of use
91%
88%
Ease of admin
93%
85%
Ease of doing business with
99%
87%
Quality of support
96%
89%
User adoption rates
92%
77%
Likelihood to recommend
94%
86%
Product direction
100%
90%

Inform staffing decisions through accurate predictions

Our proven forecast models put us ahead of other WFM platforms like Genesys. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.

forecasting configuration illo
staffing timeline illo

Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

reporting dashboards
contact platform integrations illo

Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo