Let’s be honest: most support leaders aren’t asking for “voice AI.” They’re asking for better coverage, lower wait times, and agents who aren’t drowning in repetitive tickets. That’s where Assist AI Agent for Voice comes in. It’s not about replacing your team — it’s about giving them backup for the repetitive, time-consuming tasks that drain their capacity.
You don’t need a futuristic roadmap. You need a real fix — and you need it now.
Assist AI Agent for Voice integrates with your existing IVR, transforming the call experience without requiring you to rip and replace your telephony stack. Here’s what Assist can handle on the spot.
Assist can guide users through updating their details, resetting passwords, or verifying information — without tying up a live agent.
Great for: login issues, password resets, contact info updates
Frequency: high-volume
Value: gives agents time back for escalations
Assist can check refund status, explain timelines, or route to billing when needed. No more refund queries clogging up your lines.
Great for: billing FAQs, refund tracking, balance inquiries
Bonus: identifies opportunities for proactive upsell or self-service
Assist verifies users quickly through natural conversation, so your agents skip the tedious ID questions and get straight to solving.
Great for: account security flows
Secure: uses best-practice guardrails and fallback flows
Result: agents spend more time solving, less time verifying
Instead of "Press 1 for support," Assist uses advanced speech understanding to detect intent and route callers directly to the right team — or complete the task then and there.
Great for: reducing transfers, improving FCR
Example: “I want to cancel an order” → routed to retention, not billing
From booking appointments to updating shipping info, Assist integrates with your backend systems to streamline the entire experience.
Great for: ecomm, travel, healthcare, and any high-volume operation
Works with: your existing CRM, CCaaS, and order platforms
This isn’t a bolted-on bot or a re-skinned phone tree. Assist AI Agent for Voice enhances your IVR to enable fast, first-touch resolutions — not just rerouted calls.
Here’s how it works under the hood:
Most voice AI tools aim to deflect or contain. Assist is built to deliver actual outcomes. That shift means:
And because it’s built on the same platform that powers Assist for chat and email, you can maintain consistent workflows and reporting across channels.
Already in use by teams like DailyPay and Honeylove, Assist AI Agent for Voice is helping reduce handle time, improve CSAT, and free up agents for higher-value work.
You’ve seen what it can do. Now let’s talk about how it could work for your team.
Book a personalized demo. We’ll show you how Assist fits into your systems — and what it can take off your agents’ plates from day one.
