Schedules, forecasts, and performance metrics work better together.
Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.
Build a holistic picture of how metrics like solves, handle time, and adherence translate to aggregate outcomes whether it's for coaching, planning, or operations.
We've carefully crafted reports, such as the Staffing Heatmap, that give you an intuitive, insightful view into what's going on.
Spend 67% less time—and a lot less brainpower—compared to spreadsheets or basic tools.Learn more →
Forecasts within 10% of your weekly volume out-of-the-box, that tell you how to staff optimally.Learn more →
We meet you where you are with seamless connections to Google Calendar, Slack, and more.Learn more →