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Workforce Management Solutions with Assembled

Forecasting, scheduling and realtime analytics all in one place.
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Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Optimize events
  • Manage schedules
  • Generate schedules

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Analyze team productivity

Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.

Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Swap shifts
  • Manage schedules
  • Generate schedules

Empower your team.

We provide your whole team visibility into schedules and performance so that everyone shares ownership in success.

Google Calendar logo

Sync schedules into or out of Google Calendar

Slack logo

View schedules in Slack

Integrate with one click.

Works out-of-the-box with Zendesk, Kustomer, Intercom, and more. Easy and secure authentication via OAuth.

What do our customers love about us?

We have a much clearer sense for where our time is going

Workforce Management Solutions

In the modern era, workforces are becoming more dispersed as numerous people are looking for ways to work from home. As a result, workforce management solutions are more important than ever. There are a few areas of workforce management that all companies must prioritize. One of the most important parts of workforce management is scheduling. While it might seem straightforward to schedule employees for eight-hours shifts or twelve-hour shifts until all of the slots are full, it is not that easy. There are countless reasons why scheduling might be a bit more complicated than this. For example, employees have to take a vacation from time to time. Furthermore, some industries have a call schedule, such as healthcare, which makes tracking hours and scheduling employees that much more complicated. Finally, there are also times when companies might have employees call out sick.

As a result, businesses need to plan accordingly. There are a lot of workforce management planning issues that need to be discussed; however, one of the most important has to do with scaling up or down. No company wants to spend more on overhead costs than they must; however, this requires a plan. There are times of the year when demand might be higher than in other periods. These are times when companies need to make sure they have extra employees around. This type of foresight requires proper planning and data.

With this in mind, what are some of the workforce management solutions that companies are using? Much of this has to do with new software. While there is still room for pen and paper along with basic tools like excel, workforce management software is more important than ever.

Call Center Scheduling Software

One of the most important tools today is scheduling software. For those who might not know, scheduling software is used to help companies quickly and efficiently plan how they are going to schedule shifts for their employees. While there are numerous areas in which scheduling software is helpful, it is particularly useful for call centers and agents.

When it comes to call centers, scheduling software is important both for inbound call centers as well as outbound call centers. In today’s era, call center scheduling software can be used to make it easier for employees and managers to schedule shifts and make changes to staffing levels. One of the biggest challenges that scheduling software helps address is employees who have to change their shifts. In the past, it might have been a supervisor or manager that has to check these schedules and make sure that all gaps have been filled. Now, this is something that workforce scheduling software can handle.

In some cases, if an employee has an emergency (such as an illness or a childcare issue) then he or she can reach out to people via the scheduling software, asking for a swap. Then, other employees can swap shifts with ease. Furthermore, the scheduling software can make sure that all shifts are still covered. The manager can see what is happening; however, he or she doesn’t have to manage these issues anymore. They are handled by the scheduling software. In this manner, call center scheduling software can make lives easier.

Call Center Workforce Management Software

Another key tool is workforce management software for call centers. This is a set of tools that call centers can use to help employees boost their overall efficiency. In order to use call center workforce management software to its maximum benefit, it is critical to make sure that employees are trained on how to use the software. Like all other tools, there is a learning curve that goes along with call center workforce management software. That is why it is important to ensure that all employees are comfortable with the software program.

In addition, there are a call center workforce management best practices to follow. For example, all workforce management software programs have to be updated on a regular basis. While workforce management software is great, it’s only as good as the data and inputs being logged into the system. This is where managers and supervisors have to stay on top of everything that happens with workforce management software. In the end, workforce management software is different from other systems because it provides a wide set of automated tools that can boost employee productivity and efficiency.

Workforce Management Software

Workforce management software is a software suite that provides companies and businesses with a wide array of tools they can use to run their departments. Some of the key workforce management software features include planning, tracking, managing, and reporting the allocation of labor resources. For those wondering, “what is workforce management software?” this is a software package that has the power to cut overhead costs, improve productivity, and drive revenue.

When it comes to enterprise workforce management software, there are a few best practices to keep in mind. First, always use workforce management software to match the workforce to the demand. With workforce management software, companies have the power to plan in advance and make sure that the right number of employees are scheduled to work. Second, use workforce management software to forecast growth. Predictability is critical in the modern era. Finally, use workforce management software to spot trends and run key analyses as early as possible. The sooner the company can act, the bigger the edge it will have.

Workforce Planning Software

There are numerous types of software available and one example is called workforce planning software. This software is different from scheduling because instead of actually scheduling employees, workforce planning software is used to forecast needs. In this manner, businesses can predict how many employees they will need at a certain time. Then, they can hire employees in advance, scaling up and scaling down more easily.

A workforce management app can help with this complex task by taking a look at historical trends, predicting seasonal demand, and looking at vacation requests. Then, using workforce planning software, companies can see if they need to hire more people for a certain time of year. Then, companies can get a head start on their hiring needs before the busy season arrives. Workforce planning software is important for helping companies scale up and down well in advance of ebbs and flows in demand. That way, companies can easily match their hiring needs to their current demands.

Workforce Management Services

These are just a few of the top ways that companies can address their workforce management needs using advanced tools and analytics. Today, with the changing expectations of employees and customers, workforce management services are more complicated than ever. Having numerous employees working remotely can be a challenge for companies to handle. In the past, companies would hire consultants and specialists to help them manage the needs of their workforces. While this is still an option, software programs can help companies address workforce management services in an efficient manner while reducing overhead costs.

In order to address their workforce management services using computer programs, workforce software training is important. These training sessions are critical because they help managers and supervisors get the most out of their workforce management services software programs. With training, companies can figure out which programs work best for their needs, allowing them to make the right decisions with respect to the company. Then, they can learn how to take the features of each software program and apply them to their needs. In this manner, advanced software programs can help businesses with employee training, scheduling, planning, and more.

Workforce Management System

In today’s environment, workforce management has changed significantly. The modern workforce management system definition has changed significantly during the past few years and now includes software combined practices that are used to create an entire system. While the software is a critical part of creating a workforce management system, it goes beyond this. Software is just a tool and businesses need to learn how to take this tool and apply it to improve the culture of the company. This is how employees and customers will remain satisfied.

With this in mind, there are a few best practices that must be followed in order to get the most out of a workforce management system. First, all businesses need to make sure they get the most out of their workforce management software. In order to do this, managers need to figure out what the right software programs are for their needs. Some software handles planning while others handle scheduling. Some software is meant for small businesses while others are meant for large corporations. Choose the right software program. Second, collect as much data as possible. When it comes to software programs, they are always more accurate when they have all of the information. Finally, use workforce management software to forecast demand. Then, a modern workforce management system can be used to create schedules that balance the predicted workload against agent availability, costs, shift flexibility, and more.

These are just a few of the ways that companies can use a modern workforce management system to cut overhead costs, improve efficiency, eliminate waste, and boost productivity. Modern software programs can play a critical role in improving company workforce management systems. Of course, all of this starts by investing in the right tools. This means finding a workforce management system set of tools that will work well for the needs of the company. Then, managers and employees can be trained to use these software programs to maximize their efficiency. Companies that are able to do this will maintain an edge over their competition.

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