Customer-centric brands choose Assembled over Playvox

If you’re a growing support team that doesn’t have time to waste, you need a solution you can rely on every step of the way. Designed with the whole team in mind, Assembled is the top Playvox alternative for seamless, intuitive workforce management that scales.

Assembled vs. Playvox
Assembled
Playvox
Flexible API to integrate with your BI tools and systems
Automated scheduling
Limited
Integrated quality assurance
Limited
Automated, agent friendly adherence and real-time management
Organizational-wide scheduling transparency
Flexible implementation experience
Speedy technical support
Designed for both Workforce Managers & the entire support team
Manager optimized reporting and metrics
Transparency and autonomy to empower agent decision-making

Give your crystal ball an upgrade

Our proven forecast models put us ahead of other WFM platforms like Playvox. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.

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Skip the scheduling frustrations

With endless automation options, one-click templates, and an intuitive interface, creating schedules across the entire organization is seamless (and, dare we say, enjoyable?). Playvox has limited scheduling automations and can take months to implement.

Get reporting that matters

With a unified dashboard for all team reporting, and quality assurance scores via our MaestroQA integration, you’ll never question that your staff is in the right place at the right time. Unlike Playvox, Assembled makes it easy to see everything from real-time metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

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Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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