Customer-centric brands choose Assembled over Playvox

If you’re a growing support team that doesn’t have time to waste, you need a solution you can rely on every step of the way. Designed with the whole team in mind, Assembled is the top Playvox alternative for seamless, intuitive workforce management that scales.

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Assembled vs. Playvox

Assembled

Playvox

Flexible API to integrate with your BI tools and systems

Automated scheduling

Limited

Integrated quality assurance

Limited

Automated, agent friendly adherence and real-time management

Organizational-wide scheduling transparency

Flexible implementation experience

Speedy technical support

Designed for both Workforce Managers & the entire support team

Manager optimized reporting and metrics

Transparency and autonomy to empower agent decision-making

Stripe steers a global support team to fast response times

Through Assembled’s real-time dashboard, Stripe fixes issues as they arise in the moment, improving schedule adherence by 33% and saving them 20%+ in team hiring!

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Give your crystal ball an upgrade

Our proven forecast models put us ahead of other WFM platforms like Playvox. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.

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Skip the scheduling frustrations

With endless automation options, one-click templates, and an intuitive interface, creating schedules across the entire organization is seamless (and, dare we say, enjoyable?). Playvox has limited scheduling automations and can take months to implement.

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Get reporting that matters

With a unified dashboard for all team reporting, and quality assurance scores via our MaestroQA integration, you’ll never question that your staff is in the right place at the right time. Unlike Playvox, Assembled makes it easy to see everything from real-time metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

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Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

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