Quality Management

Quality Management involves the systematic oversight and improvement of processes, procedures, and interactions to ensure that customer support services meet or exceed predefined quality standards. It encompasses activities such as setting quality goals, establishing quality metrics, monitoring performance, and implementing corrective actions as needed. Quality Management aims to enhance the overall customer experience, increase customer satisfaction, and build trust and loyalty. It involves continuous evaluation and refinement of support practices to ensure consistency, accuracy, and effectiveness in addressing customer needs and inquiries.