Workforce management

The forecasting, staffing, scheduling and metrics involved in helping your team meet its service goals reliably and efficiently.

Works Referenced:

  • Cleveland, B. (2012). Call center management on fast forward: succeeding in the new era of customer relationships. ICMI Press.
  • COPC Inc. (2020). COPC 2020 Customer Experience Standard: The Performance Management System for Customer Service Professionals (CSPs).

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo