Learn about industry trends and hot topics from the experts. Improve your workforce management skills.
Enterprise Connect focuses on today's hottest topics and newest technologies to keep you at the forefront of the enterprise IT industry.
We cover the most important topics related to scaling and optimizing support operations. This series is designed to be equal parts inspiration and education.
We hosted a capacity planning webinar earlier this year, but we know many of you are yearning for an even deeper dive. Here it is.
We'll be discussing the implications of AI on the Support/CX industry featuring panelists from leading AI companies.
The 1950s called and they want their aux codes back. Canned reports? More like can’t reports. More productivity metrics ≠ more productivity.
How Wild Alaskan implemented WFM & QA to supercharge their support organization and elevate customer experiences...
Watch our team of experts explain how to get the most out of the Assembled platform. Best suited for existing Assembled users.
Join Assembled workforce solutions manager for a discussion about all things holiday support team planning.
Today's support teams have to be ready for anything. We share actionable advice to help you prepare.
Launching a new support channel but unsure of how to continue to provide the same fast, dependable service you always have?
In this video, we cover when it's time to start thinking about BPO, key criteria for selecting a vendor, best practices and more.