EVENTS AND WEBINARS

Watch and learn all about WFM, right here

Take your workforce management knowledge to the next level with on-demand webinars and live events.

scheduling, forecasting, and reporting illo

Upcoming events

In Person

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Jun 13

Forrester CX North America

Join Forrester Analysts, industry leaders, and peers for the latest research, hands-on guidance with breakouts, industry best practices, and meaningful connections.

In Person

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Jun 20

CCW Vegas

https://www.customercontactweek.com/

In Person

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Oct 16

ICMI Expo

Insightful keynotes and networking activities will leave you with newfound confidence, increased knowledge, and excitement to improve your career and your contact center.

Watch events on-demand

WATCH

Industry insights

We cover the most important topics related to scaling and optimizing support operations. This series is designed to be equal parts inspiration and education.

WFM hot takes

The 1950s called and they want their aux codes back. Canned reports? More like can’t reports. More productivity metrics ≠ more productivity.

Supporting support teams

How Wild Alaskan implemented WFM & QA to supercharge their support organization and elevate customer experiences...

How Sana Benefits supercharged their customer experiences

Discover how Sana Benefits supercharged their WFM

A new vision for workforce management with WFM expert Brad Cleveland

An exclusive keynote session with workforce management expert...

Office hours

Watch our team of experts explain how to get the most out of the Assembled platform. Best suited for existing Assembled users.

Mastering workforce capacity planning: part two

Uplevel your capacity planning expertise in part two of our series

Mastering workforce capacity planning: part one

Uplevel your capacity planning expertise

Building a recession proof support operation

Today's support teams have to be ready for anything. We share actionable advice to help you prepare.

Preparing to forecast for a new channel

Launching a new support channel but unsure of how to continue to provide the same fast, dependable service you always have?

Diagnosing SLA for your support team

A webinar about the importance of SLA and how to diagnose the problem when things go sideways.

Demystifying forecasting for your support team

In this video, we cover when it's time to start thinking about BPO, key criteria for selecting a vendor, best practices and more.

Decoding agent adherence for your support team

Join Adrien, Shelton & Valerie as they discuss adherence and conformance in this second installment of Office Hours with Assembled!

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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