EVENTS AND WEBINARS
Watch and learn all about WFM, right here
Take your workforce management knowledge to the next level with on-demand webinars and live events.
Forrester CX North America
Join Forrester Analysts, industry leaders, and peers for the latest research, hands-on guidance with breakouts, industry best practices, and meaningful connections.
Watch events on-demand
We cover the most important topics related to scaling and optimizing support operations. This series is designed to be equal parts inspiration and education.
WFM hot takes
The 1950s called and they want their aux codes back. Canned reports? More like can’t reports. More productivity metrics ≠ more productivity.
Supporting support teams
How Wild Alaskan implemented WFM & QA to supercharge their support organization and elevate customer experiences...
How Sana Benefits supercharged their customer experiences
Discover how Sana Benefits supercharged their WFM
Watch our team of experts explain how to get the most out of the Assembled platform. Best suited for existing Assembled users.
Mastering workforce capacity planning: part two
Uplevel your capacity planning expertise in part two of our series
Building a recession proof support operation
Today's support teams have to be ready for anything. We share actionable advice to help you prepare.
Preparing to forecast for a new channel
Launching a new support channel but unsure of how to continue to provide the same fast, dependable service you always have?
Diagnosing SLA for your support team
A webinar about the importance of SLA and how to diagnose the problem when things go sideways.
Demystifying forecasting for your support team
In this video, we cover when it's time to start thinking about BPO, key criteria for selecting a vendor, best practices and more.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!