Feeling limited by Zendesk WFM?

Support teams that rely on robust time tracking, QA reporting, HR tools, BPOs, or integrations outside of Zendesk need a solution that goes beyond a lightweight platform like Zendesk WFM.

Assembled vs. Zendesk WFM
Zendesk WFM
Automated, agent friendly adherence and real-time management for all plans
Flexible API to push and pull data from your BI tools
Speedy technical support for all plans
Scheduling automations for rapidly scaling teams
Real-time tracking for every contact platform, not just Zendesk
Office hours and appointment slots with customer success offered daily
Accurate forecasting for asynchronous and omnichannel support
Modern, intuitive interface that’s easy to implement and use

Sync time off right into Assembled

Native HR integrations let you pull time off directly into your Assembled schedules, automating your workflows and reducing room for error. With Zendesk WFM, you’ll be stuck exporting CSV files and uploading them into your own HR tool.

Improve agent performance with QA

MaestroQA, evaluagent, and Klaus integrations pull QA scores seamlessly into Agent Scorecards for additional reporting insights and better agent coaching opportunities. Limited reporting in Zendesk WFM makes it difficult to see the entire picture of agent performance.

Expertly manage operations in real-time

We believe staying close to agent performance, providing real-time feedback, and making critical intraday changes are all essential for effective workforce management. With Assembled, real-time management is available in every single plan. Zendesk WFM only offers real-time management with an upgrade to their highest pricing tier.

contact platform integrations illo

Avoid vendor lock-in and integrate with your entire tech stack

Assembled was built to simplify your support operations by integrating with all major contact platforms and collaboration tools, in addition to an open API that allows you to sync your data the way that fits your business best. Zendesk WFM was built just for Zendesk, with limited options for customizing to your unique workflows.

Manage BPO agents with ease

Our BPO management suite brings unprecedented visibility into how your BPOs are really performing. Pull in schedules with our WFM integration, plan out BPO commitments, and see real-time and historical reporting all in one dashboard. Zendesk WFM wasn’t built for BPO teams, leaving you in the dark.

Switching to Assembled is easy

Live in weeks. Fast time to value. No hidden fees.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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