Feeling limited by Zendesk WFM?
Feature comparison
Care/of finds smarter, faster, better scheduling with Assembled
Sync time off right into Assembled
Native HR integrations let you pull time off directly into your Assembled schedules, automating your workflows and reducing room for error. With Zendesk WFM, you’ll be stuck exporting CSV files and uploading them into your own HR tool.
Improve agent performance with QA
MaestroQA, evaluagent, Observe.ai, and Klaus integrations pull QA scores seamlessly into Agent Scorecards for additional reporting insights and better agent coaching opportunities. Limited reporting in Zendesk WFM makes it difficult to see the entire picture of agent performance.
Expertly manage operations in real-time
We believe staying close to agent performance, providing real-time feedback, and making critical intraday changes are all essential for effective workforce management. With Assembled, real-time management is available in every single plan. Zendesk WFM only offers real-time management with an upgrade to their highest pricing tier.
Avoid vendor lock-in and integrate with your entire tech stack
Assembled was built to simplify your support operations by integrating with all major contact platforms and collaboration tools, in addition to an open API that allows you to sync your data the way that fits your business best. Zendesk WFM was built just for Zendesk, with limited options for customizing to your unique workflows.
Manage BPO agents with ease
Our BPO management suite brings unprecedented visibility into how your BPOs are really performing. Pull in schedules with our WFM integration, plan out BPO commitments, and see real-time and historical reporting all in one dashboard. Zendesk WFM wasn’t built for BPO teams, leaving you in the dark.
How to evaluate workforce management vendors ebook
