Optimize scheduling and real-time agent reporting with Assembled
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.
Adherence and Conformance 101
One of our most popular cheatsheets on two often misunderstood concepts.
How do I use Erlang C to plan staffing?
At the heart of modern support forecasting is Erlang-C - we break it down for you here.
Introducing the New Staffing Timeline
It’s faster, it’s easier to use, and our new Staffing Timeline now includes keyboard shortcuts!