Call center agent productivity

Call center agent productivity refers to the efficiency and effectiveness of individual agents in handling customer inquiries and tasks within a specified timeframe. It encompasses various factors such as the number of calls or interactions handled, average handling time per call, resolution rates, and adherence to quality standards. Productive call center agents demonstrate strong communication skills, problem-solving abilities, and a customer-centric approach to deliver satisfactory outcomes efficiently. They leverage available resources, including training, tools, and technology, to maximize their performance and contribute to overall customer satisfaction and business success.

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