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Customer Support Forecasting Software with Assembled

Forecasting, scheduling and realtime analytics all in one place.
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Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Optimize events
  • Manage schedules
  • Generate schedules

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Analyze team productivity

Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.

Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Swap shifts
  • Manage schedules
  • Generate schedules

Empower your team.

We provide your whole team visibility into schedules and performance so that everyone shares ownership in success.

Google Calendar logo

Sync schedules into or out of Google Calendar

Slack logo

View schedules in Slack

Integrate with one click.

Works out-of-the-box with Zendesk, Kustomer, Intercom, and more. Easy and secure authentication via OAuth.

What do our customers love about us?

We have a much clearer sense for where our time is going

Customer Support Forecasting Software

The business world is changing quickly and much of this has been driven by technological advances. It is important for companies looking to maintain an edge in their industry to embrace this technology and use it to their advantage. One of the most important tools that have been developed is called customer support forecasting software. In a world where customer expectations are changing quickly, companies need to do everything they can to meet them. 

Customer support forecasting software is a program that is used to forecast the type of customer support needs a company can expect. Nearly every company has a department that is dedicated to customer service. This department is used to address customer concerns and complaints that might arise from time to time. For example, an eCommerce company might have a customer service team that is dedicated to addressing customer concerns related to shipping issues.

The point of customer support forecasting software is to forecast how many agents or representatives a company might need to adequately meet the concerns of its customer base. While this might sound straightforward, the customer support needs of companies might change from time to time. For example, many retail outlets expect to see a boost in the number of calls from its customers around the holidays. This is because customers place more orders during this time, which means there are more concerns that are going to arise. Other companies might expect to see an increase in their customer support needs when they release a new product as people purchase it and learn how to use it.

Companies need to use customer support forecasting software to make sure they have enough agents to meet their customer support needs without having so many agents that they end up sitting there twiddling their thumbs. Finally, customer support forecasting software is different from scheduling software because customer support forecasting software doesn’t actually schedule agents. Instead, it recommends to companies how many agents they are going to need from time to time.

Cash Flow Forecasting Software

Of course, customer support forecasting software is not the only type of advanced software program that might benefit businesses. Another tool that small businesses need to use is called cash flow forecasting software. First, cash flow forecasting software is exactly what it sounds like. It helps businesses anticipate their cash flow throughout the course of the year based on past historical data. This tool is important because businesses need to know how much cash they can expect to keep on hand from month to month. That way, companies can budget as accurately as possible, distributing resources where they are needed the most.

Furthermore, cash flow forecasting software is important for small, medium, and enterprise-level companies. For example, budgeting and forecasting software for small businesses are useful because it helps them figure out if they have enough money to purchase equipment and hire new employees. At the enterprise level, cash flow forecasting software can help corporations with mergers and acquisitions. In this manner, cash flow forecasting software is one of the most important tools available to businesses.

Demand Management Software

Another important tool that small businesses need to leverage is called demand management software. Demand management software is used to help businesses forecast demand. This information is used to make sure there are enough managers working at a given time to handle demand from numerous departments as well as customers. That way, small businesses, and enterprise-level companies can make sure they have enough resources to meet the demands of customers, employees, and business partners.

Demand forecasting software uses historical sales data, statistical analysis, and relevant business information to come up with projections of demand in the future. This gives businesses time to adjust to changes in demand from month to month, making companies as efficient as possible. Demand forecasting tools help managers oversee team activities, work with other management teams, handle supply chain issues, and forecast risks. Using this information, managers can come up with templates that are required to draw actionable information out of demand management software and use it to adjust the business’s position appropriately.

Financial Projection Software

Furthermore, small businesses can benefit from something called financial projection software. There are two major types of information that businesses can draw from financial projection software. The first involves revenue projections, which is a forecast of the revenue that businesses can expect to receive in the coming months based on historical information, inventory, and current sales numbers. The second type of information that companies can draw from financial projection software is expenses. This is a forecast of all overhead costs that the business should expect to incur during the next few months to years. Using financial projection software, companies can draw important conclusions regarding their future financial situations.

There are numerous financial projection tools and templates that companies can use. Some of these tools can help businesses plan the next few steps to generate more income. Other tools can be used to help companies identify areas of waste that might be used to cut overhead costs. There are even tools and templates available to help small businesses reduce their tax burden, saving money that can be put toward future projects and equipment.

Forecasting And Planning Software

Many of these tools fall under the category of forecasting and planning software. First, forecasting and planning software differs from other types of software programs in that this is a more general tool that small, medium, and large businesses can use. Forecasting is a tool that is used at every business level to help estimate future growth, plan budgets, and guide projects. On its surface, forecasting software for small businesses is used to try to predict future outcomes based on prior events and past management insights. In this manner, forecasting and planning software is used to provide business leaders with more time to respond to certain situations and changes environments.

When businesses have more time to respond to future situations, they can make adjustments that might increase revenue, cut costs, and avoid major obstacles that might be coming up. In this manner, forecasting and planning software can help companies maintain an edge on the competition and position themselves as leaders in the industry. This is the biggest reason why all companies need to use forecasting and planning software.

Inventory Forecasting Software

One important tool that many businesses should use is called inventory forecasting software. This is a software program that is used to forecast inventory that businesses might have available to them. Of course, small businesses want to have some inventory available because they need to fill customer orders as they come in. At the same time, having too much inventory can be a drain on the company’s finances. Inventory requires storage, which takes money. Furthermore, some inventory might expire if it sits around for too long.

This is why companies need to invest in the best inventory forecasting software. An inventory forecasting tool will take a look at the prior fluctuations in historical orders and compare it to what is happening currently. Then, businesses can use an inventory forecasting excel template to see how much inventory they are predicted to have at certain time periods. Companies should rely on inventory forecasting software instead of spreadsheets because software programs are faster, more customizable, can talk to other programs, and can be distributed with ease. Furthermore, it is possible to use inventory forecasting software to back up files and data whereas if spreadsheets are lost, they could be lost for good. Finally, inventory forecasting software can also be automated, which saves time and money.

Sales Forecasting Software

Finally, companies can also use sales forecasting software to predict future sales. There are lots of sales forecasting methods and one popular option involves using sales forecasting tools in Excel. While it is great to use Excel to build a spreadsheet and draw conclusions, this type of sales forecasting method is limited in its applications and scalability. While Excel is a nice option that can use formulas, build templates, and provide spreadsheets, it is better to use sales forecasting software to automate analyses, come up with trends, and make adjustments quickly and in a more stable and secure system. Using sales forecasting software, companies can access actionable information more quickly that can allow them to respond to changing market conditions before the competition, helping them remain in front of the industry.

When it comes to advanced software like Salesforce forecasting tools and other types of sales forecasting software, it is important to know how to use this appropriately. First, companies have to use sales forecasting software to reduce risk. This means reducing the chances of losing leads, overlooking potential customers, and missing the target market. Second, businesses should use sales forecasting software to create a funnel blueprint. The goal is to move customers down the sales funnel in an efficient manner. Third, companies should make sure they know how to use sales forecasting software to interpret the numbers that are provided. This type of software program is only good if the company knows how to interpret the numbers. Finally, businesses should always make sure that the forecasts are visible to the intended recipients. Different departments have different sales numbers and it is easy to get them confused. Make sure the right people see the right sales numbers and projections.

Businesses need to make sure they use advanced software programs to boost productivity and efficiency. This will help them stay ahead of the competition and position themselves to be a leader in their industry.

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