We break down workforce management in this easy to read, easy to use guide. Check it out!

Remote Workforce Management Software with Assembled

Forecasting, scheduling and realtime analytics all in one place.
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Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Optimize events
  • Manage schedules
  • Generate schedules

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Swap shifts
  • Manage schedules
  • Generate schedules

Build the right schedule in minutes.

We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.

  • Request & approve time off
  • Swap shifts
  • Manage schedules
  • Generate schedules

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Act on real-time data

Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.

Analyze team productivity

Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.

Analyze team productivity

Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.

Accurate forecasts to get coverage right.

We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.

Empower your team.

We provide your whole team visibility into schedules and performance so that everyone shares ownership in success.

Google Calendar logo

Sync schedules into or out of Google Calendar

Slack logo

View schedules in Slack

Empower your team.

We provide your whole team visibility into schedules and performance so that everyone shares ownership in success.

Google Calendar logo

Sync schedules into or out of Google Calendar

Slack logo

View schedules in Slack

Integrate with one click.

Works out-of-the-box with Zendesk, Kustomer, Intercom, and more. Easy and secure authentication via OAuth.

What do our customers love about us?

We have a much clearer sense for where our time is going.

Remote Workforce Management Software

During the past few years, there has been a major shift in the way many people handle their work. Today, more people are working from home than ever in the past. In some cases, people have willingly made this shift. In other cases, people may be forced to work from home due to the changing environment around them. Regardless, companies that are trying to manage workforces that are working remotely are going to be met with a number of unique challenges. That is why implementing remote workforce management software is helpful.

One of the biggest challenges is that companies need to make sure that their employees are still being productive even when they are not in an office. Therefore, it is a good idea to use remote workforce management software that will let managers know when their employees are on or offline. Another major challenge that companies may need to address is making sure that the data of the company, their employees, and their customers remain secure. This is another area where workforce management software can be helpful. When people work in the office, there is usually a lot of data security that the company uses. On the other hand, many people do not have this type of security in their home equipment. As a result, this could place a lot of data at risk.

Regardless, every company needs to make sure they find software that has been designed to meet their needs. Every industry is a little bit different, so it is important for managers to think carefully about the type of remote workforce management software they want to use. What are some of the most important points that companies should keep in mind when it comes to remote workforce management software? There are several key points to note.


Employee Monitoring Software

One of the first types of software that leaders need to consider is employee monitoring software. Of course, this desktop monitoring software is designed to make sure that employees are actually working when they are supposed to be at work. On the other hand, it is important for companies to strike a fine balance between monitoring their employees and invading their privacy.

When it comes to employee monitoring software, there are plenty of options available. The most invasive option would be using a video camera on the computer to keep track of what employees are doing. This is simply unnecessary and is not going to go over well with company employees. On the other hand, simply making sure that employees are submitting their assignments on time is not going to be enough. How can companies make sure that their employees are actually active when they are working?

One way to do this is to track the exact amount of time that employees are taking between keystrokes or mouse clicks. This can go a long way toward making sure that employees are actually active on the computer when they are working. This is a minimum type of supervision that most employees are going to be amenable to.

At the same time, some employees may be clicking the mouse or hitting buttons on their keyboard even though they're actually surfing the internet. Therefore, desktop monitoring software can also be helpful. That way, company managers can make sure that their employees are working on things that are work-related. It is important for company leaders to make sure they give their employees some amount of freedom. For example, if they are taking a break from work, they should be allowed to read the news, respond to personal emails, or catch up on other things that might be important to them. In contrast, when employees are actually supposed to be at work, they should be working. That is where this type of software can be helpful.


Remote Employee Monitoring Software

When it comes to tracking employees who are working in another location, there are a number of challenges that this is going to present. As mentioned above, it is important to strike a balance between security and privacy. It is important to use remote employee monitoring software to keep track of employees who are working off-site. Using remote desktop monitoring software, it is possible for companies to keep track of what employees are doing on the computer.

In order for companies to make sure that their data is secure, it can be helpful for companies to provide their employees with a specific computer that is meant to be used only for work purposes. That way, companies can rest easy, knowing that there is strong security software present on the computer. In addition to preventing people from hacking sensitive data, there can also be security information in place, such as keyloggers, that will track the keystrokes of employees when they are working.

It is critical for managers to understand that there are some boundaries that need to be put in place. First, the company has to be upfront and transparent regarding what type of monitoring software is present on the computer. If companies simply try to sneak a bunch of monitoring equipment underneath the noses of their employees, this is not going to go over well when their employees understand exactly what is going on. There has to be a certain level of trust when it comes to managing remote employees.

One key mantra that managers may find helpful is that they should trust but verify. In this manner, what that means is that managers need to tell their employees that they are tracking certain types of information when they're using work computers. It is important for employees to understand exactly what is being tracked. Then, this data is only accessible if there is a problem. As long as employees are doing their job, producing quality work, and keeping up with their workload, managers are not going to take a look at this data. On the other hand, if there is a problem, managers may use the data to figure out exactly what is going on. By being upfront with employees, managers will be able to run a successful remote workforce.


Time Keeping for Remote Employees

Even if someone is working remotely, it is important to keep track of how much time they are actually working. This is particularly important if someone is getting paid by the hour. There are multiple tools and software programs available. Two of the most popular programs are called Clockify and Activtrak. Both of these tools can be effective in certain situations.

One of the major advantages of using Clockify is that it is incredibly easy to understand. It is easy for employers and managers to get the software program set up on the computer. Then, time is tracked efficiently, allowing everyone to see exactly how much time an employee has been working. At the same time, companies that are looking for advanced features may want to check out some of the other options available.

For example, another time monitoring tool that companies may find helpful is called Activtrak. Activtrak is known for helping people across all industries track the time of the remote employees. Even though there are a lot of advanced features available, some companies in managers may not need all of these features. Having so many features may prove to be a bit overwhelming for some people. On the other hand, Activtrak remains one of the most popular options on the market.


Work from Home Monitoring Software

With so many employees working from home today, many managers are struggling to adjust to a new normal. At the same time, there are options available for tracking employees who are working from home. With so many work from home monitoring tools, it is important for managers to find the right work-from-home tracking software to meet their needs.

It is important for managers to think carefully about how they're going to manage employees who are working from home. When it comes to work from home monitoring software, understand that employees who are working from home expect to have some degree of autonomy. One of the biggest challenges is adequately tracking employees who are working from home but also keeping them in the loop if they are working as a member of a team. It is critical for managers to let their employees know exactly what information is being tracked when they are working from home. Encourage employees by letting them know that this information is not going to be analyzed as long as employees are keeping up with their work.


Call Center Workforce Management

Even though it is helpful to use remote workforce management software, it is also important to understand that this is a bit different from call center software. Workforce management software for call centers has been designed specifically to meet the needs of call centers. When it comes to call center workforce management, call center workforce management software has been designed with unique call center workforce management tools to help businesses manage their employees. It has been designed with call center workforce management best practices in mind.

For example, call center workforce management software is used to make sure that managers have the right number of employees working during a given shift, tracking how long it takes to resolve certain phone calls and ensuring that as many calls are handled on the first attempt as possible. When businesses use call center workforce management software, they place their managers and their employees in a position to be successful.

Related links:

https://www.assembled.com/page/best-workforce-management-software

https://www.assembled.com/page/workforce-management-tools

https://www.assembled.com/page/workforce-management-system

https://www.assembled.com/page/call-center-workforce-management-software

https://www.assembled.com/the-essential-workforce-management-glossary

https://www.assembled.com/page/wfm-call-center

https://www.assembled.com/page/wfm-forecasting

http://www.assembled.com/page/wfm-scheduling-tools

http://www.assembled.com/page/wfm-solutions

http://www.assembled.com/page/workforce-management-app

https://www.assembled.com/page/contact-center-workforce-management-software

https://www.assembled.com/page/remote-workforce-management-software

https://www.assembled.com/blog/5-ways-workforce-management-can-save-you-time-and-money

https://www.assembled.com/blog/what-exactly-is-workforce-management


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