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Meet Assist: AI voice support built for resolution

Introducing Assist AI Agent for Voice: a solution that blends real operational insight with modern AI, helping customers get real answers faster, without the IVR dead ends.

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2025 benchmark report

See how your support team compares in our 2025 customer support benchmark report

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Featured stories

Read the story of how Gabo Vera went from frontline agent to leading WFM at DoorDash

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All
AI and automation
Engineering
Life at Assembled
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Support
AI and Automation
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Real agentic workflows our chat AI resolves
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Why the future of WFM is more human than ever — and how AI helps
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From logins to refunds: Real call center workflows our voice AI can resolve today
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How our voice AI actually works (and how it’s different from the rest)
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A brief history of AI in customer support
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The new economics of phone support (and why resolution is the metric that matters)
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Why customers hate IVR (and how you can fix it)
Engineering
How we learned to stop worrying and love the AI (in coding interviews)
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Webinar recap: 5 big ways we're making scheduling easier with AI
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Scaling support in an AI-first world: Insights from Assembled’s Head of Product
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Schedule adherence: Finding the sweet spot
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From customer to customer generalist: Why this former WFM joined Assembled's mission
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Closing the BPO quality gap: 5 takeaways from a panel of experts
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The state of support ops in 2025
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How (most) AI support tools are priced, and the questions you need to ask before buying
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A problem in search of a solution: A Q&A with one of Assembled’s early engineers
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5 tips for empowering agents through adherence
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How to build a metrics-driven support culture
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What exactly is workforce management?

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