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AI and Automation

Meet Assist: AI voice support built for resolution

Introducing Assist AI Agent for Voice: a solution that blends real operational insight with modern AI, helping customers get real answers faster, without the IVR dead ends.

PRODUCT RELEASE

Meet our new AI-powered scheduling suite, built for agent flexibility and team efficiency

2025 benchmark report

See how your support team compares in our 2025 customer support benchmark report

ai behind the scenes

Learn how our team uses Anthropic's Claude to deliver AI-powered customer support

Featured stories

Read the story of how Gabo Vera went from frontline agent to leading WFM at DoorDash

Your LLM provider will go down, but you don’t have to

AI and Automation

Bad chat support is costing you customer loyalty

AI and Automation

How our AI chat agent resolves 70% of customer chats — and scales support with confidence

AI and Automation

Real agentic workflows our chat AI resolves

AI and Automation

Deliver faster, smarter global support with a true AI chat agent

Build stronger remote support teams with clear communication and smart scheduling

AI and Automation

How to roll out an AI copilot your support team will actually use

AI and Automation

Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops

AI and Automation

How support leaders are scaling AI without losing the human touch

What to look for (and what to avoid) when buying WFM in 2025

AI and Automation

Why the future of WFM is more human than ever — and how AI helps

AI and Automation

From logins to refunds: Real call center workflows our voice AI can resolve today

AI and Automation

How our voice AI actually works (and how it’s different from the rest)

AI and Automation

A brief history of AI in customer support

AI and Automation

The new economics of phone support (and why resolution is the metric that matters)

AI and Automation

Why customers hate IVR (and how you can fix it)

How we learned to stop worrying and love the AI (in coding interviews)

AI and Automation

Webinar recap: 5 big ways we're making scheduling easier with AI

AI and Automation

Meet Assist: AI voice support built for resolution

News and Updates

AI-powered scheduling, built for agent flexibility and team efficiency

News and Updates

Take the guesswork out of BPO invoices with our new billing report

AI and Automation

Winning AI-powered support with Assembled + Salesforce Agentforce

The hidden costs of outdated WFM tools (and what to do about it)

AI and Automation

Scaling support in an AI-first world: Insights from Assembled’s Head of Product

AI and Automation

Why customer support teams are ditching chatbots for AI agents

AI and Automation

Buying AI for support? Here’s what most teams get wrong

Schedule adherence: Finding the sweet spot

Life at Assembled

From customer to customer generalist: Why this former WFM joined Assembled's mission

Engineering the future of AI-powered support: A conversation with Joe Gershenson

News and Updates

Introducing the Assist Omnichannel AI Agent: AI for chat, voice, and email all in one

Closing the BPO quality gap: 5 takeaways from a panel of experts

The state of support ops in 2025

AI and Automation

How (most) AI support tools are priced, and the questions you need to ask before buying

Scaling LLMs with Golang: How we serve millions of LLM requests

Making space for neurodiversity in WFM

AI and Automation

How to approach an RFP for AI-powered support

AI and Automation

How to think about the “proof” of your AI proof of concept (POC)

Managing up, managing down: Leadership skills for workforce managers

The cost of complexity: Are you overengineering your WFM?

Unpacking Intercom Pioneer 2024: AI insights and the future of customer support

Webinar recap: 5 tips for support operations leaders

7 expert strategies to accelerate your BPO onboarding

Building a seamless support team with people + AI: 5 key learnings

Lessons in adaptability: A conversation with DoorDash’s WFM leader

News and Updates

Product roundup: our biggest configurability feature launches in 2024

The case for WFM: Proving ROI and impact

A step-by-step guide to growing your WFM team

How to build a contact center budget that delivers

AI and Automation

DIY your way to AI agents and deliver perfect case resolutions, faster than ever

How we saved hundreds of engineering hours by writing tests with LLMs

Boost BPO results with the champion-challenger approach

News and Updates

Making WFM easier, thanks to customer feedback

Navigating the challenges of multi-BPO integration

Scale your customer support operations with BPO

How to get buy-in for customer service outsourcing

AI and Automation

A guide to optimizing your knowledge base for AI

How to assemble accessible apps

AI and Automation

The GenAI hype is over — now comes the hard part

AI and Automation

Building a crisis-ready support function with AI and WFM

The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud

Falling back: 7 tips for navigating the end of daylight saving time

News and Updates

Introducing Gladly, the newest addition to the Assembled integration lineup

Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on

5 tips for empowering agents through adherence

Funny tales from the frontlines of customer support

How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM

Building customizable roles at Assembled

Best practices for agent-friendly scheduling

Workforce management call center: How to optimize operations

A winning formula for navigating outsourcing partnerships

AI and Automation

Going from great to top 1% with AI automation

Empowering operational excellence with data-driven WFM

Deliver a customer-first support strategy with best-in-category solutions

4 reasons Assembled’s Case Lifecycle data model saves you money

6 core tenets of effective WFM data practices

News and Updates

Introducing a new era of support operations with Case Lifecycle

AI and Automation

Navigating the AI maturity curve in customer support

AI and Automation

Beyond the chatbot: Introducing targeted automations powered by WFM insights

AI and Automation

Make smarter business decisions faster with WFM data and AI

Life at Assembled

100 Assemblers and counting: A Q&A series with some of Assembled’s early hires

Life at Assembled

Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager

Life at Assembled

Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer

Life at Assembled

A problem in search of a solution: A Q&A with one of Assembled’s early engineers

Life at Assembled

Learning on the job: A Q&A with one of Assembled’s first business generalists

Life at Assembled

Laying foundations of operational scalability: A Q&A with Assembled’s first support hire

Life at Assembled

From power user to product evangelist: A Q&A with Assembled’s Product Community Manager

Better RAG results with Reciprocal Rank Fusion and Hybrid Search

Migrating to GPT-4o: How Assembled achieved rapid transition

AI and Automation

Your guide to understanding how AI fits into customer support

How to talk to your team about adherence

AI and Automation

Supercharge your omnichannel support strategy with AI

AI and Automation

3 things to look out for when choosing AI for customer support

News and Updates

Unveiling Assembled Assist: Where support quality, customization, and AI-powered efficiency unite

7 tips to get ahead of daylight saving time

News and Updates

Meet the brand new time tracking experience in Assembled

A practical guide to building the ultimate customer support tech stack

What is workforce optimization?

5 ways your customer support tech stack is failing you

Why top organizations look to workforce planning for achieving success

News and Updates

Assembled 2023 year in review

AI and Automation

Bad chat support is costing you customer loyalty

AI and Automation

How our AI chat agent resolves 70% of customer chats — and scales support with confidence

AI and Automation

Real agentic workflows our chat AI resolves

AI and Automation

Deliver faster, smarter global support with a true AI chat agent

AI and Automation

How to roll out an AI copilot your support team will actually use

AI and Automation

Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops

AI and Automation

How support leaders are scaling AI without losing the human touch

AI and Automation

Why the future of WFM is more human than ever — and how AI helps

AI and Automation

From logins to refunds: Real call center workflows our voice AI can resolve today

AI and Automation

How our voice AI actually works (and how it’s different from the rest)

AI and Automation

A brief history of AI in customer support

AI and Automation

The new economics of phone support (and why resolution is the metric that matters)

AI and Automation

Why customers hate IVR (and how you can fix it)

AI and Automation

Webinar recap: 5 big ways we're making scheduling easier with AI

AI and Automation

Meet Assist: AI voice support built for resolution

AI and Automation

Winning AI-powered support with Assembled + Salesforce Agentforce

AI and Automation

Scaling support in an AI-first world: Insights from Assembled’s Head of Product

AI and Automation

Why customer support teams are ditching chatbots for AI agents

AI and Automation

Buying AI for support? Here’s what most teams get wrong

AI and Automation

Assembled transforms support operations with Claude

AI and Automation

How (most) AI support tools are priced, and the questions you need to ask before buying

AI and Automation

How to approach an RFP for AI-powered support

AI and Automation

How to think about the “proof” of your AI proof of concept (POC)

AI and Automation

DIY your way to AI agents and deliver perfect case resolutions, faster than ever

AI and Automation

A guide to optimizing your knowledge base for AI

AI and Automation

The GenAI hype is over — now comes the hard part

AI and Automation

Building a crisis-ready support function with AI and WFM

AI and Automation

Going from great to top 1% with AI automation

AI and Automation

Navigating the AI maturity curve in customer support

AI and Automation

Beyond the chatbot: Introducing targeted automations powered by WFM insights

AI and Automation

Make smarter business decisions faster with WFM data and AI

AI and Automation

Your guide to understanding how AI fits into customer support

AI and Automation

Supercharge your omnichannel support strategy with AI

AI and Automation

3 things to look out for when choosing AI for customer support

AI and Automation

In an AI-driven world, are soft skills even more important for CX teams?

AI and Automation

The evolution of customer support roles in the age of AI

AI and Automation

How to use ChatGPT for faster, more empathetic customer support

AI and Automation

AI in customer support: A practical guide to understanding and implementing AI

Your LLM provider will go down, but you don’t have to

How we learned to stop worrying and love the AI (in coding interviews)

Engineering the future of AI-powered support: A conversation with Joe Gershenson

Scaling LLMs with Golang: How we serve millions of LLM requests

How we saved hundreds of engineering hours by writing tests with LLMs

How to assemble accessible apps

Building customizable roles at Assembled

Better RAG results with Reciprocal Rank Fusion and Hybrid Search

Migrating to GPT-4o: How Assembled achieved rapid transition

AI at Assembled: An empirical comparison of LLM evaluation metrics in a customer support setting

Product lessons from Dan Robinson, former CTO of Heap

How Co-founder John Wang “failed” at a YC startup, worked at early Stripe, and then raised $20M

At Assembled, I'm a lot more than an engineer

Life at Assembled

From customer to customer generalist: Why this former WFM joined Assembled's mission

Life at Assembled

100 Assemblers and counting: A Q&A series with some of Assembled’s early hires

Life at Assembled

Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager

Life at Assembled

Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer

Life at Assembled

A problem in search of a solution: A Q&A with one of Assembled’s early engineers

Life at Assembled

Learning on the job: A Q&A with one of Assembled’s first business generalists

Life at Assembled

Laying foundations of operational scalability: A Q&A with Assembled’s first support hire

Life at Assembled

From power user to product evangelist: A Q&A with Assembled’s Product Community Manager

Life at Assembled

Observations from dogfooding our own AI product

Life at Assembled

A conversation with the team behind Assembled’s big bet on AI

Life at Assembled

Investigating user behavior click by click

Life at Assembled

Crafting the future of user experience at Assembled

Life at Assembled

How we build empathy with company-wide support rotations

Life at Assembled

The rise of strategic customer support teams: An interview with Assembled Co-founder Brian Sze

News and Updates

AI-powered scheduling, built for agent flexibility and team efficiency

News and Updates

Take the guesswork out of BPO invoices with our new billing report

News and Updates

Introducing the Assist Omnichannel AI Agent: AI for chat, voice, and email all in one

News and Updates

Assembled 2024 year in review

News and Updates

Product roundup: our biggest configurability feature launches in 2024

News and Updates

Making WFM easier, thanks to customer feedback

News and Updates

Introducing Gladly, the newest addition to the Assembled integration lineup

News and Updates

Unlock new Omni-Channel possibilities with Assembled for Salesforce

News and Updates

Introducing a new era of support operations with Case Lifecycle

News and Updates

Unveiling Assembled Assist: Where support quality, customization, and AI-powered efficiency unite

News and Updates

Meet the brand new time tracking experience in Assembled

News and Updates

Assembled 2023 year in review

News and Updates

Service Cloud users can now access Assembled WFM on Salesforce AppExchange

News and Updates

Search within Assembled at the speed of light

News and Updates

Assembled gains ground with enterprise companies in the G2 Fall 2023 Report

News and Updates

Get faster, more secure logins with SAML SSO for Assembled

News and Updates

Act when it matters most with our enhanced real-time experience

News and Updates

Giving you real accountability and visibility with Assembled for Vendor Management

News and Updates

Introducing Klaus: The ultimate QA integration for Assembled users

News and Updates

Fantastic forecast models and how to find them

News and Updates

One platform for all — introducing BPO & WFM integrations

News and Updates

Schedule more efficiently at scale with these time-saving updates

News and Updates

Drive CX efficiencies with data you can trust

News and Updates

Assembled earns 49 badges in the G2 Winter 2023 Report

News and Updates

Assembled 2022 year in review

News and Updates

Introducing: The first workforce management platform for Zoom Contact Center

News and Updates

Building a smarter contact center with Amazon Connect and Assembled

News and Updates

Consolidate time-off requests into one platform with Workday and HiBob

News and Updates

Transform your support operations with our updated forecasting experience

News and Updates

Streamlining support with Assembled + Talkdesk

News and Updates

A new frontier: Introducing our email backlog forecast

News and Updates

Assembled raises $51M in Series B fundraising

News and Updates

A Series B announcement, and a thank you

News and Updates

Meet our new Agent Scorecard and MaestroQA integration

News and Updates

Introducing our new Five9 integration

News and Updates

Unveiling our very new Staffing Timeline

News and Updates

Introducing our new integration for UJET

News and Updates

Introducing Event Optimizations, aka magic scheduling

News and Updates

Assembled + Google Calendar = your new favorite schedule

News and Updates

Say hello to time tracking for Zendesk Support

News and Updates

Giving our customers better metrics visibility

News and Updates

Configurable forecasts and revamped infrastructure

News and Updates

Assembled raises $16.6M in Series A fundraising

News and Updates

Introducing light mode (and other usability improvements)

Build stronger remote support teams with clear communication and smart scheduling

What to look for (and what to avoid) when buying WFM in 2025

The hidden costs of outdated WFM tools (and what to do about it)

Schedule adherence: Finding the sweet spot

Closing the BPO quality gap: 5 takeaways from a panel of experts

The state of support ops in 2025

Making space for neurodiversity in WFM

Managing up, managing down: Leadership skills for workforce managers

The cost of complexity: Are you overengineering your WFM?

Unpacking Intercom Pioneer 2024: AI insights and the future of customer support

Webinar recap: 5 tips for support operations leaders

7 expert strategies to accelerate your BPO onboarding

Building a seamless support team with people + AI: 5 key learnings

Lessons in adaptability: A conversation with DoorDash’s WFM leader

The case for WFM: Proving ROI and impact

A step-by-step guide to growing your WFM team

How to build a contact center budget that delivers

Boost BPO results with the champion-challenger approach

How to turn your BPO agents into team players

Navigating the challenges of multi-BPO integration

Scale your customer support operations with BPO

How to get buy-in for customer service outsourcing

The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud

Falling back: 7 tips for navigating the end of daylight saving time

Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on

5 tips for empowering agents through adherence

Funny tales from the frontlines of customer support

How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM

Best practices for agent-friendly scheduling

Workforce management call center: How to optimize operations

A winning formula for navigating outsourcing partnerships

Empowering operational excellence with data-driven WFM

Deliver a customer-first support strategy with best-in-category solutions

4 reasons Assembled’s Case Lifecycle data model saves you money

6 core tenets of effective WFM data practices

How to talk to your team about adherence

7 tips to get ahead of daylight saving time

The benefits of API-first support tools

6 steps to find the right WFM vendor for your growing organization

A practical guide to building the ultimate customer support tech stack

What is workforce optimization?

How to move beyond WFM: What it takes to accomplish workforce optimization

Why tech stack consolidation isn’t the magic bullet you think it is

5 ways your customer support tech stack is failing you

The state of support tech in 2024

Why top organizations look to workforce planning for achieving success

The new way to BPO: A conversation about outsourcing with care

The ultimate guide to effective vendor management: Overcoming challenges and best practices

How to land your dream job: A comprehensive career guide for workforce managers

6 questions to ask when building your WFM team

Is your WFM tool draining your time and money?

2023 benchmark survey report

A workforce manager’s guide to better back-office contact center operations

Building an elastic workforce: Planning, systems, and execution

Omnichannel customer support: Definition, strategies, benefits

What I’ve learned about scaling customer support

7 workforce capacity planning FAQs

What is the difference between BPO and call centers?

So, you missed SLA — what happened?

The only WFM RFP template you’ll ever need

Diary of a former workforce manager: How I got others on board with WFM

5 customer support trends to watch in 2023

Demystifying BPO management for your support team

6 tips for driving better scheduling practices

7 ways to improve schedule adherence

Build a recession-proof business with a BPO provider + an internal support team

How to achieve effective SLA management with limited resources

A how-to guide to working with BPOs

How to be a good team leader for an empowered customer support operation

5 steps to building a culture of empathy and inclusivity for your support team

How to encourage professional development opportunities for support agents (and why you should)

How to build a workforce forecasting process for customer support

Customer support training and onboarding need a makeover: Here's how to do it

9 workforce management best practices

How to improve the employee experience without sacrificing workforce planning needs

Create the flexible work arrangements your support team needs (in 5 steps)

Customer support outsourcing for pros: How to achieve effective BPO management

How to refine your capacity planning process to ensure continued success

9 best practices to optimize call center scheduling

Why every support team needs a customer-centric culture (and how to create one)

What to know about launching live chat support vs. live phone support

Want to future-proof your workforce management system? Implement these 5 strategies

7 Assembled WFM features that are changing customer support for good

State of customer support 2021: 5 key insights on customer support software, channels, and challenges

9 customer service metrics every support team needs to track (and how to do it)

What is BPO? Plus FAQs about scaling your customer support operations

7 ways to boost employee morale as a customer support manager

3 signs that it's time to think about workforce management

The most commonly believed myths about workforce management

A guide to holiday forecasting for support teams

How to build a metrics-driven support culture

What exactly is workforce management?

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